打造 Wiz:历史上增长最快的初创公司 | Raaz Herzberg(CMO 兼产品战略副总裁)
Building Wiz: the fastest-growing startup in history | Raaz Herzberg (CMO and VP Product Strategy)
Introducing the Guest
Lenny Rachitsky: You’re one of the first 10 employees, you’re the first product manager. It was when you joined, the founders didn’t really have an idea figured out yet. When they landed on an idea, and then ended up being wrong, ended up not working. Six weeks after you joined, there was a pivot.
Raaz Herzberg: At the time, we didn’t really have a solid product yet. We would have 10 to 15 meetings every day with potential customers. I was hired as the first product manager. I sat in on those calls.
I still did not exactly understand what we were going to build, which was confusing, because I was a product manager, so I was supposed to start building it, and so, at some point, it was like, “I have to ask, what exactly are we doing here?” And that ended up pivoting us around to cloud security.
Wiz’s Incredible Growth
Lenny Rachitsky: So things started to click a little bit more, you started seeing enthusiasm. Can you talk about just what that phase was like?
Raaz Herzberg: We really felt the type of questions change, right? Silly. The call sounded like, again, “How are you pricing this, or when can we start doing a POV?” I think naturally, as human beings, you have a bias to look for affirmation, versus a bias for what you don’t want to hear.
Joining Early and Pivoting
Lenny Rachitsky: You started as an engineer, you moved into product, and now you’re marketing, which is not a traditional path.
Courage to Say “I Don’t Know”
Raaz Herzberg: I had a ton to learn about marketing, with what I knew really well, with …
After Pivoting to Cloud Security
Lenny Rachitsky: Today, my guest is Raaz Herzberg. Raaz is chief marketing officer and VP of product strategy at Wiz. Before moving into marketing, Raaz was an engineer, and then, for most of her career, was a product manager. Prior to Wiz, Raaz led security products in Microsoft, including Azure Sentinel, and with Wiz, moved from VP of product to CMO.
If you haven’t heard of Wiz, it’s not only the world’s fastest growing security company, it’s also the fastest growing software company in history, hitting 100 million ARR, just 18 months after founding, and then, just under five years after founding, was rumored to be exploring an acquisition by Google for over $23 billion.
Even more wild, as you’ll hear in our conversation, the team initially went in circles on what they wanted to build. And it took them awhile to actually land on the idea that is basically the most intense product market fit of any B2B company ever.
In our conversation, Raaz shares what signals told her and the team that the original idea wasn’t going to work, and that what changed in their conversations, when they finally found product market fit, why she moved into marketing, and what she wished she knew as a product leader from her new marketing lens, also, her perspective on marketing, and what marketing people often get wrong, and why CMOs often fail. Also something she calls the dummy explanation. Why you need to pay attention to where the heat is within the organization.
She shares her most contrarian take on leadership, and so much more. This was such a fun episode, and there’s so much to learn here for product leaders, for marketing leaders, and for founders.
If you enjoy this podcast, don’t forget to subscribe and follow it in your favorite podcasting app or YouTube. It’s the best way to avoid missing feature episodes, and helps the podcast tremendously. With that, I bring you Raaz Herzberg.
Raaz, thank you so much for being here. Welcome to the podcast.
Sell First, Build Sales Later
Raaz Herzberg: Thank you for me.
Lenny Rachitsky: So I want to start by giving a little context on Wiz, for folks that aren’t super familiar with the company. You launched just under five years ago, at this point. Within 18 months, you all hit a hundred million ARR, which is the fastest growth rate in history of any software company. It’s faster than the two other companies I’ve had on the podcast, that also claim to be the fastest growing software companies, Deal and Ramp. You guys grew even faster.
I read that you are at over 500 million ARR now. I know it’s also not confirmed, but a certain company that rhymes with Loogle, offered to buy you guys for $23 billion, and y’all turned that down, decided to stay private. And also, something like 50% of Fortune 100 companies are customers of Wiz.
Is there anything I missed? Anything I got wrong?
Value of Hands-on Founders
Raaz Herzberg: Never heard of that Loogle company, but other than that, yeah.
Shifting from Product to Marketing
Lenny Rachitsky: Okay. Okay, great. We’re going to come back to that. What’s even crazier is in spite of that, when you joined the company, you were employee, something like, number seven?
Raaz Herzberg: Yeah, we kind of started, I feel like, the founders, and the first six, seven employees, we just started at once.
Shifting “Heat” in the Organization
Lenny Rachitsky:
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To redeem, visit rippling.com/lenny. That’s rippling.com/lenny. Okay, so for one of the first 10 employees, you’re the first product manager at Wiz.
Raaz Herzberg: Yeah. Yeah.
The First Board Meeting
Lenny Rachitsky: And what I read is that when you joined, the founders didn’t really have an idea figured out yet, when they landed on an idea, and it ended up being wrong, ended up not working. Six weeks after you joined, there was a pivot.
So the fact that that was true, and you went from this, “This isn’t working,” to boom, $100 million dollars AR, I want to spend some time here, because I think there’s a lot people can learn here.
So let me just ask, looking back at that point when the idea wasn’t working to realizing, “Hey, maybe this is a better idea,” what do you remember are some signals that told you this isn’t working, and okay, maybe this is, because a lot of founders are in that stage with their products?
Raaz Herzberg: When we started, it wasn’t even Wiz. The company was literally officially founded as Beyond Networks, because there was this idea of, “Hey, we want to do something in the network security space.”
Actually, myself and the founding team, and also, the other five engineers that started with us, we actually all came from a background of building cloud security products before, but this time it was like, “Okay, we actually don’t want to do cloud security, we want to do network security.”
What happened was in those initial few weeks, it also, we started was literally, exactly, Wiz was founded together with COVID. It was that March when the whole world shut down. Suddenly, everything went terribly, terribly strange on all of us. That’s when Wiz started.
So it was like, our days looked like talking to 10, 15 customers. Wiz is a B2B product, the buyer is the CISO, the people, the person that owns basically security for the entire company. So we would have 10 to 15 meetings every day, with potential customers.
At the time, we didn’t really have a solid product yet, but we had an idea, and the deck explaining our idea, and what we’re going to build, and why. We were all a very technical group of people, and especially, our founding team, a staff, our CEO at Wiz. Before Wiz, he led the entire division of all of the Microsoft cloud security products. So they’re very, very impressive, very technical, very well known and respected in the industry.
And so, we would join a call, and kind of present and walk through our idea, and the person on the other end would be like, “Oh, it sounds interesting. Oh yes, sounds interesting, we’d love to hear more. Yes, perfect. Sounds interesting, we’d love to hear more.” And you finished calls with a good feeling, like the person said, “Oh yes, interesting, interesting.”
But like you said, I was hired as a first product manager. I sat in on those calls, sometimes officially participating, sometimes, even, not officially participating, but listening on all of the calls, and I finished a couple of weeks of that, which is a lot of calls, I think, two weeks or something. I still did not exactly understand what we were going to build, which was confusing, because I was a product manager, so I was supposed to start building it, in some ways, go to the dev team and start building it. And that was a point where I felt like, “I don’t know what we are talking about exactly.”
Now, I really thought, “I don’t know what we’re talking about. I thought they all understood what we’re building, and I thought every customer we had in the call, understood that we were building.” It’s just that I did not understand what we were building.
At some point, it was like, “Okay, I have to ask. What exactly are we,” like, In the details, right? Not in describing a big problem, in a high level, big potential approach to solving it, but what exactly are we doing here?
And I think that that ended up opening a really deep discussion of, “Okay, wait, maybe we are telling a bit of a broad story, and maybe the person on the other end is not going to tell you.” They’re not incentivized to tell you, “You know what? I don’t know what you’re talking about.”
It’s really, I guess they felt a bit like me in some ways, and they were like, “Oh, it’s a really smart group of people. I’m sure they’re building something interesting.” So yeah, interesting. They’re not incentivized to really dig, deep dive into the problems, right?
So I think that opened up a discussion for us, and we kind of understood that we were listening in the wrong way, maybe, that we were looking for positive reinforcements, but not really listening intently to signs of deep enthusiasm, and that ended up pivoting us around to cloud security.
Why CMOs Often Fail
Lenny Rachitsky: There’s so much to learn, just from the short story, and I want to get into what you started hearing that made it sound like, “Okay, wait, maybe this is a better idea.” But first of all, just the fact that you’re doing 10 to 15 calls a day, you said?
The Cost of Product Features
Raaz Herzberg: That was a bit of, in some weird way … Again, Wiz was founded in that terrible March, where the world closed down. It seemed, at the time, a really bad time to start a company. Markets were frozen, and everything.
Even my mom, which knows nothing about what exactly I do or why, I mean, I left Microsoft to join Wiz, even my mom was calling me and telling me, “This is not a good time to join a startup.” But it ended up being in some ways, like an advantage, because everybody were home. Suddenly, everybody were home, no meetings, no travel.
So suddenly, C-Sales, which are busy people, and we started, originally based in Tel Aviv, so we couldn’t even fly, but suddenly, it didn’t matter. Because, I mean, everybody’s home. So yeah, we took 10-15 calls a day, back to back to back.
Lenny Rachitsky: I think that alone is a really important lesson of just, that’s how you discover something that isn’t working/find the thing that is working is, do many, many calls.
That is a lot of calls. I don’t even know how someone has time to do 10 to 15 calls a day. But again, I think that’s how you do this. So I think that alone is a really important lesson for folks to take away.
I love this point, that people are going to try to be nice to you, especially if they think you’re really smart, and especially if you’re describing things that might be helpful to them, but what you’re sharing is, you need to not trust, that often is deceiving.
Talk about what it felt when it moved from just, “Oh, this is cool, this is nice, and maybe let’s talk more,” to, “Oh, maybe this is actually something they’ll buy.”
Marketing Is Exactly the Opposite
Raaz Herzberg: We really felt the type of questions change. Suddenly, the call didn’t end, was like, “Oh, this sounds super interesting. Sure, please update me. I’d love to hear more.” Certainly, the call sounded like, “Wait, again, how are you pricing this? How much will this cost?” Or, “Wait? When can we start doing a POV? How long is a POV?” Or somebody would finish the call, and be like, “Okay, I know exactly who I need to connect you to in my team.”
Those are really strong indications that are the type of indications we learned to look for. Although there’s something I think, at the beginning of a company, it’s very scary. I think naturally, as human beings, you want to get affirmation from the other side.
So you’re actually, you have a bias to look for affirmation, versus a bias to look for what you don’t want to hear. That’s just natural, being a person.
So I felt like, that is what we ended up really being in tune with. “No, I have to understand. They’re intently interested. They want to connect me to somebody. They want to know how much this costs.”
If somebody just tells you, like you said, “Oh, super cool, yeah, I want to take this as a good sign, but I shouldn’t.”
Lenny Rachitsky: It’s almost like you need to see them pushing for the next step is what I’m hearing is, “Let’s do a POV, what’s the next step to do this? I want to connect you to this person, to talk further about this,” versus just, “Oh yeah, this is awesome. Thank you.” And then, okay, bye.
The RSA Conference Booth Story
Raaz Herzberg: Yeah, exactly. And also, in B2B, that is really the process you have to take, after you have to get connected to the actual team that will test the tools, will deploy it. There needs to be real passion about doing something, and I guess that is the difference. It’s real passion about, “Hey, I want this right now.”
Lenny Rachitsky: The other point you made is that you were the person, nobody was saying this thing that was this elephant in the room, almost of, “What are we even building? I don’t understand what’s happening here.”
I read somewhere that you were like, you told, “I need to quit. I don’t understand what this is, and I’m not the right person for this role,” and it turned out, nobody understood exactly what was going on. Can you share that story?
Defining the Brand Strategy
Raaz Herzberg: It’s funny, because it’s a story that some of the founders tell, and they tell differently. They tell, “She came to us, and she was like, we have to rethink,” but that was not my perspective at all, right? My perspective was genuinely, “Okay, I have to confess, that was my perspective.”
I was sure that I was the only one not understanding. It’s hard to get the courage, I guess. Sometimes, it’s hard to get the courage to say, “Actually, I don’t understand.” But I think by now, in my career, it’s my favorite question.
I feel like I say, “I don’t understand,” a lot of times a day. I think, if you build a company with the right type of culture, in a sense, then it’s not a shame to say, “I don’t understand, or please explain again.”
It’s having that culture in place that enables it. And I also have to say, when I think of the founding team, and the founding team in Wiz, Wiz is a very flat organization, in some ways. It’s not about seniority, it’s really about driving impact, and everybody can have a seat on the table, and voices are heard.
And I think it also reflects really highly about them, just giving me the seat at the table, in a sense, to be even able to say, “I don’t understand.”
Then, when I’m saying I don’t understand, not actually being open to, “Oh, maybe we have to also think again.” I think that tells a lot about the culture, even, to this day.
But it’s definitely, for me, it’s a very learned quality over my progression of my career, actually allowing myself to be more vulnerable, more easier in saying, “I don’t understand, or I don’t know.”
Lenny Rachitsky: I love this lesson so much. One, partly because you said it’s really scary to be the person that’s like, “I don’t understand,” right?
That puts you, that’s a very vulnerable thing to say, because you’re like, “What? She doesn’t get it. Maybe she is not as smart as we thought.” That can’t be easy, to be the person doing that.
The other thing is this reminds me of Tomer Cohen, LinkedIn CPO, has this really great phrase, “We may be wrong, but we’re not confused.” I feel like that’s exactly what you’re saying here.
Embracing Failure Fully
Raaz Herzberg: Exactly, which is why I love this question to this day. I love it. I do think that if something is not easy to understand, then maybe it needs a bit more chewing on it.
Lenny Rachitsky: I love that. Okay, so things started to click a little bit more. You started seeing enthusiasm. Can you talk about just what that phase was like, and any lessons from just that turn to, things are actually working?
Childhood and Mother’s Influence
Raaz Herzberg: I have to say, I think the feeling, after we made that switch, what ended up happening is that after that big conversation that we know, I don’t understand, we ended up having, and this never happens, I don’t think it’s ever happened since. It was almost a long, five-hour discussion, with all of the founders, where we decided to move away from that pivot to cloud security, which is what we really, in some ways, know best.
That’s our background, that’s what we did before, and we felt the problems there was so big and so strong, and once we started having the conversations with the new pivot to cloud security, the room felt so different. I mean, it was all over Zoom, but our room, it felt very different.
Once we found the right path, it was so easy to distinguish it from the wrong path, in some ways, because we did start getting those strong signals. And in some ways, they pushed us forward.
A customer was like, “Okay, I want to start a POV,” and we’re like, “Oh, okay. Of course. Let’s schedule for Thursday next week, or something. We tried to even postpone it a bit, because we had to run fast.”
Another learning I have from that phase was, I explicitly remember that first conversation, where it was like, “Okay, let’s do a POV.” It was a Fortune 10 company, a really big company, and we had a beginning of a product. We wanted to buy some time, until we actually started the POV.
Just because of that, we said, “Okay, also we want to really understand exactly what they will connect to us as part of the POV,” because everything was so initial. So we put this long list of technical questions, “What are you using for this? What are you doing here? What are you [inaudible 00:19:47]?” On the one hand, because we needed to know, to actually build a thing, on the other end, just because we wanted to buy time, and I was super scared.
I remember studying that e-mail, and being like, “Ugh, they want a POV. And now, I’m going to scare them away, with this list of things they have to do, and list of questions, like it’s counterintuitive.”
But actually, it came back filled a day later, and I remember my lesson being, “You know what? This is actually good. I want to make sure they’re committed, right? I don’t want to push somebody into a POV, if he is not committed to me at this stage.” I mean, it’s not a well-built product. It’s going to be a journey we take together, so they need to really want it. I need that commitment from the other side.
I’m not trying to push something on someone, especially not at this point, and my opinion, not ever, not even today, not even when you sell at large scales. I’m not trying to push anybody to anything, I really want to make sure they want it. I have to feel that want back. So that was another learning for me.
It’s like, first of all, when it works, it works, and you do know when it works. And the second is, “Don’t be too afraid to get the pull from the customer.” It’s okay. You need that pull from the other end, as well. Don’t push too hard.
Lenny Rachitsky: I know people always talk about, “Look for pull,” and I love that you’re describing what pull looks like. Somebody’s next day, filling out a really complicated annoying questionnaire, because they just want this product they’ve never heard of before you chatted with them.
Now, they’re like, “Just give it to me now. I’m going to do anything you need.” Is there anything else along these lines, before we move into your current role and learnings there?
The “Breakup Advice” Rule
Raaz Herzberg: I also think that one of the things we did very, almost uniquely, it was, was that, because things started rolling so fast for us, once we found the right path, we ended up selling before we had a seller’s team.
We ended up, almost in some ways, always being behind, right? Okay, I’m closing contracts with people, I haven’t hired my first salespersons, I don’t know what we’re doing here, I don’t know how to have the conversations.
But we ended up learning so much from that, from us, ourselves, us being the founders, myself, closing the deals, actually going all the way to contracts and everything, by ourselves. We learned a lot, we learned a lot.
And then, when we hired our first sales hire, it was also like, “Look, we sold a couple million of this, so you, for sure, as a salesperson, you kind of give that confidence.”
So I felt like there was multiple places where that ended up happening, just by accident, because of how fast things ended up happening for us. Actually, it was a really good learning experience to do it for the first time yourselves. I think, sometimes, when you start building a company, you have this wish that if you can’t do something, you’re going to hire the right person, and he will be able to do it.
Okay, I feel like my message is not clear enough, and we just started this company, it’s okay, I’m going to hire my first product marketer, and that’s going to be it. Or I feel, we can’t close a deal, because I need to hire my first salesperson, and that will be it.
I hardly find that, I don’t think we’ve ever had that work for us, honestly. It’s like, if you can’t do it one time end to end, and you’re the core, core group, the chances of just bringing somebody from the outside to solve that problem, it’s wishful, in some ways, but it never ends up that way.
From Product to Marketing: Black and White Messaging
Lenny Rachitsky: I love this advice so much. There’s kind of two parallels here. If the founder can’t do it, who has the most context and passion and motivation? It’s unlikely an employee’s going to be able to do it. And it’s similar to the selling point, that if your early customers aren’t pulling from you, later customers are not going to have a good time, right?
It’s like, the most passion comes early. How long did you all stay, doing sales as a founding team? How many millions ARR, roughly, do you remember?
The Jargon Echo Chamber
Raaz Herzberg: Oh, a couple million. I don’t remember the exact-
”Bubble” Reminder: For Those Outside
Lenny Rachitsky: A couple million?
Raaz Herzberg: Yeah.
Working with Four Founders
Lenny Rachitsky: Awesome. That’s incredible. Often, the heuristic I hear is, one or two million ARR, and then you start to hire salespeople. Okay, that was an awesome lesson. I love that.
I want to talk about your current role. So currently, you’re CMO, and also, VP of product strategy at Wiz. You started as an engineer, you moved into product, and now you’re in marketing, which is not a traditional path, especially for product people. First of all, why did you decide to move into marketing, from product?
Embracing Imposter Syndrome
Raaz Herzberg: Yeah, it’s not a traditional path for anyone, I think, also not one I would have necessarily expected myself to be on. First of all, it’s not like I had this plan, right?
In general, I myself, people sometimes ask me about career progression, and I never had a plan for anything. That is just, the only thing I did was follow good people around. That’s it. I never had a plan for anything I do.
So myself, coming to Wiz was following Assaf and Ynon in the founding team. And two and a half years into Wiz, at that time, Wiz was already, it was a very clear product market fit.
Our revenues were already there. We had a sales team that was fully functioning, but at that point at Wiz, we felt marketing was still something we didn’t fully figure out. It wasn’t working super well for us. We were at this stage where, yes, if there was a POV, a proof of value happening, we would win it, versus competition.
But many times, we would come to a customer, and they would be like, “Oh, I wish we heard of Wiz, we just signed with a competitor,” which it breaks your heart, because I know they would have chosen me, had they heard about me in time. So you started feeling that challenge around awareness and marketing. So two and a half years into the company, basically Assaf, our CEO, asked me if I was willing to take on marketing.
Originally, I thought it was, I remember, he knocked on my, bothered me while I was working on my computer, and we went into this super cold room. It was like, when you were a fast-growing startup, all of the rooms are always full, you know what I mean?
We went into this server room, which is freezing cold, and I was in the middle of something, and he told me, “I think you should lead the marketing org now.” I told him, “Okay.” I was like, “Assaf, I’m cold, I’m going back to work. I have a lot to do.” It sounded that bizarre to me.
It’s not only, do they not know marketing, I spent my life in engineering, and in any product, it’s not the go to market side, even. I was never part of the go to market, or I have never heard of a lead in my life. I did not know the word “pipeline.”
All of those things were very remote to me, very. It sounded like such a bizarre motion. But that was on a Thursday, and then, I spent the weekend, because he asked me to, and again, I just follow good people, and do what they tell me to do.
So I spent the weekend listening to a ton of podcasts, talking to CMOs, just to even understand what do CMOs do, what do marketing orgs do in B2B companies?
Then I ended up deciding to just give it a try, and we did not know if it was going to work. I also don’t know if it’s going to work forever, but we ended up deciding to give it a try.
I think the thing that’s convinced me to do it was that, in some ways, I really felt like if, in the early days of the company, finding product market fit is a major block for the company. And then, building a sales organization becomes a major block for the company.
I felt like we were at the point, where you have to figure it out to scale. At some point, of every product, people start looking really heavily at brand, whether we think that way, or we don’t. When I buy my iPhone, I have no idea how it really is compared to an Android phone. I did not look at the specs. I truly have no idea.
So why do I buy an iPhone? I just know it’s the thing to buy. B2B products, even the most complex products, people are still people. They still buy it, because brand matters a lot.
That was part of what convinced me that this is super important. So if I’m asked to attempt, at least try, because I do think it’s really important.
Wiz Today and Hiring
Lenny Rachitsky: I love this. I love the detail of the cold room, by the way. Speaking of cold, when we were chatting earlier, you had this really beautiful metaphor of heat. And where heat is within an organization and how it shifts, as the company grows. Can you share that?
Raaz Herzberg: Yeah, it’s exactly that. It’s like that in the early, early days when we just started with, I remember, I felt like the heat was in the product kitchen. Because it’s like, everybody’s waiting to have something, people want to start doing something, right?
Then they felt like, “Okay, you start understanding it,” and now, the heat moves a bit to the engineering side like, “Okay, build it. Somebody wants it, build it, make it work.”
Then I felt, “Okay, so we close a couple of deals now,” right? We had our first couple of clients. Now you bring in sales, and the heat moves to sales, because they’re like, “Okay, we have this thing, now go sell it.” And then, the heat starts moving to marketing, in my opinion, where it’s like, “Okay, we have a product market fit. Salespeople can sell it, but they’re saying, ‘Give me more pipeline like, ‘Hey, nobody heard of Wiz. Give me more.’”
So the heat moves to marketing, at that point. That’s kind of, I’ve always felt like, yeah, in some ways, I also naturally, I guess, follow the heat.
The Lightning Round
Lenny Rachitsky: And I think it’s actually more so, that they put the best people in the places that need the most help. Clearly, that was you, when they did that.
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I asked one of your board members, Shardul Shah, what to ask you. He’s a partner at Index Ventures, and here’s what he told me, speaking of this move to marketing.
He said that when you were in your first board meeting, the Wiz board meeting, presenting marketing, and sharing your plan, and you asked him, “Hey, can you introduce me to all these marketing leaders, so I can learn from them,” he basically did the opposite.
He’s like, “No, I’m going to introduce all my marketing leaders to you, because I think they need to learn from you.” Why do you think that’s the case?
Raaz Herzberg: I think Shardul is very kind. I deeply remember that meeting, because funny enough, it was my first board meeting ever. That is a funny thing by itself, because Wiz’s board, we have Shardul on our board, we have Doug Leon, and we have Jeff from Insights.
It’s almost like, it’s very humbling to sit down in front of those people, period. And since I decided to take marketing, and I took to the CMO role, this was also my first board meeting ever.
And also, it was the meeting where it’s, in some ways, I was not that. I was like, “Okay, we took our product manager person, she was never a CMO at any company, and now she has a CMO here.” So it was just very, the whole setting was very stressful for me.
I just ended up, it was like, I think we just had the meeting two months after I took over marketing. So it was more of an update of, “Hey, those are the changes I’ve made, and this is how I’m thinking of approaching this, and this is all the things I’ve done in the past two months.”
It’s funny, because I’m a very non-traditional marketer, just because I really don’t know marketing. At this point, I kind of know already, because I’ve been doing it for two years, and I read a lot, but at that point, I generally did not know. I could not even explain to you how untraditional my approach was, in some ways.
I just really did what I thought. I mean, I had a ton to learn about marketing, but what I knew really well was the problem we solved, and I really knew our audience.
I myself, I come from security, I come from cloud security, I read all of the right Twitters, and I follow all of the right people on Twitter, and I read all of the right blogs.
I know it’s funny, I know what matters, I know it’s interesting right now, generally because, this is my space. I mean, I live in that space, truly, as a customer. So I was just thinking, “Okay, what are things I could do, to start fixing the problem that mattered most?” And that was, nobody heard of Wiz at that time.
Those were just, I was saying, “Okay, I think, in order to do that, I’m willing to take chances, I’ll just focus on making a lot of noise.” And I think, even in that short time of two months, we saw changes happening already, in some ways.
So I think, that what’s Shardul meant by that, of course, although I do think he’s being very, very kind, and I have learned a lot from many, many marketing people, including my own team, by the way, which is another interesting thing., right?
I took over a large team, of people who are marketers, and I’m this person knows nothing about marketing, but will now manage this. So I learned a lot from many marketers, including my own exceptional team.
But I think he meant, really looking at it differently, just thinking, “Okay, what is the end to the goal of having the right people hear the right thing about my company, ASAP,” versus a ton of traditional aspects, of building pipelines and different things they really did not know how to do, at that time.
Recent Favorite Discoveries
Lenny Rachitsky: So following that thread, I’m curious, what is it that you think CMOs mistake, or often do wrong? Why do you think CMOs often don’t work out, and they brought in someone like you, with this very fresh perspective? Where do you think folks often go wrong?
Core Life Philosophy
Raaz Herzberg: First of all, I think CMO is a very, very hard role. And also, I think it’s a role that is very hard to do without a lot of trust, and without a deep connection to the founding team. Everything you do in marketing is very visible, and you’re kind of touching something that matters so deeply to the founding team, and you are the one representing it to the world.
So it’s very hard to build that trust, and it’s very easy to break it, because one bad ad, or something that one of the founding team will say, “Oh, this is not us, this is not what I mean, this is not the right thing,” it breaks the trust really easily.
And I think it’s especially challenging. I mean, I really don’t know how somebody that does not come from from a security background could be successful deeply, in this type of a role, for a company like Wiz, because it is really about understanding your customers, and it is really about understanding your product. I think that’s very, very hard to gain.
So I guess I would say, I think it’s the deep trust you need with the founding team, and the really deep connection you need to the product, and to the market. I think both of that, when you come from the outside, in a way, because you are not part of the founding team, and also, you maybe come from outside the market, sometimes, because it’s a very technical market or it’s a very different domain, then I think it’s two really big challenges.
I’m not saying you can’t come over them, but I think, it’s just a very, very hard job. On top of that, it’s a very diverse job. When I was a product manager, I managed product managers. I know exactly what they like, what they don’t like. That’s my audience, I know who to hire. I have the best network, I know every single PM and security around me. It’s so different.
When you are a marketing leader, you manage performance marketing, which is a numbers game. You manage designers and brand, and then you manage events and field. There’s nothing in between those things that is deeply correlated. Sp it’s just a very, very challenging and very interesting role.
Lenny Rachitsky: This trust point is so interesting, especially based on what you said earlier, where what you want it to do is create noise, take some risks. That’s extra hard, if you’re not someone that the founding team trusts.
Can you share some of the things you did that helped create noise, and get the Wiz name out there, that might inspire folks of like, “Oh, that was really cool, we should do something like that?”
Thoughts on Staying Independent
Raaz Herzberg: Yeah. Another insight I had about marketing in the early days was how different it is from product. As a product manager, I was always, and still believe, it’s so important to think really hard about everything you add. Less is more.
If you decide to build a feature in a product, then A, you’re taking engineering time, which is the most valuable resource in every company, in my opinion, and B, in some ways, you can never take it back. It’s complicated your product. Even if one customer likes it and uses it, at least at B2B, you’re never going to be able to suddenly take it away.
Every new feature you add to your product, you’ll have to think about, “Okay, how does it work with that feature?” So it’s like making a mistake, adding something to the product that is not the right thing, or that is not truly, truly what your customer needed, even if it’s what they asked for. But if it’s not what they truly needed, it has a huge cost associated with it.
Marketing is quite the opposite, in my opinion. There’s no cost to anything, no maintenance to anything, no technical depth, no anything. If tomorrow I post a video on Wiz’s LinkedIn page, and I think that video is super funny, and nobody likes that video, nothing happened.
Tomorrow, I’ll post a different video, no maintenance, bye-bye, forgot it ever happened. In some ways, it dawned on me how opposite those things were, and I was like, “Okay, we have to just use it to our advantage. Let’s try everything, let’s try everything. I’m trying to make noise.”
It was right before, when I took over, it was before RSA. RSA is the Super Bowl of security companies. So it’s where every vendor’s come to showcase, and all of our buyers are there, and you know how those conferences go. You pay for having a space assigned to you, and it’s a very expensive space to assign to yourself.
And we had the exact same spot we had the year before. I said, “Okay, it’s a booth at a conference. I’ll just make it the weirdest booth ever, because my goal is just having people look and be like, ‘Oh, what is Wiz, right? Because they’ve never heard of me.”
Instead of doing a classical cyber booth, I decided to say, “Okay, let’s scrap our booth, and do a Wiz of Oz booth,” which literally looked like a Wiz of Oz booth, and we had actors, like Dorothy, and all those things hanging around there.
It looked nothing like any booths in the show, which is a cybersecurity show, things are red and black, and people with hoodies. And we decided to take a completely opposite approach.
In general, I also decided that we’re going to take a completely opposite approach was brand. I wanted Wiz’s brand to, again, my first motive, stand out.
I wanted Wiz to have a very positive, optimistic type of brand. So I went all in on, “Scrap whatever we were doing before, which was dark, and go pink, go bright blue, always go optimistic, and focused on magic, not scaring people from the facts, but magic.” And that ended up, and it was scary, don’t get me wrong.
Half of me was like, I remember feeling so scared walking to the show, to the floor trade. Because I was like, “Is this going to be the most terrible, bizarre? Are people going to be like, ‘What is she thinking?’” So I knew it could either be a failure, or a hit.
And it ended up, the amount of people that stopped by our booth was five times the amount of people that stopped by the year before. It’s the exact same space, the exact same investment, because you invest in the space.
But also, ever since we do themed booths, every time, we change themes to keep it fun. At this point, you won’t see other cyber companies even doing themes. We were just, “Okay, we’ll do whatever it takes to make noise,” and this is just one example.
Lenny Rachitsky: That is an amazing story. You said that other companies now try to do something similar, right? Oh, man. So along these lines, when we were chatting earlier, you shared that you kind of have this mindset of being very okay with failing, that’s a core part of you.
And it feels like, that comes up again and again in the stories you share, where you just try stuff, and you’re okay if it doesn’t work out. Can you just talk about that part, and why that’s so important?
Raaz Herzberg: Almost every single thing I’ve done in my career, in some ways, even before, I never thought I was going to be successful in it. I guess there’s a lot of times, it’s a lot of talk about being more confident than yourself. I don’t know, at least for me, I don’t really know if that’s a real option, okay?
I just know that I’m kind of okay with being pretty sure I’m going to fail at something, and still attempting it. That is the thing that has grown in me where, when I took the job, it was, I was sure, I was sure they got confused, that they offered to take me with him.
I was certain that it’s going to be like, “Okay, they’re going to figure out that I’m not the right fit for that super smart and talented group of people,” who have all worked together before, by the way, I was sure they’re going to find me out.
And I was pretty sure I was going to fail, but I will still take it. I thought I was going to fill the product manager role, too, although I did have the experience.
So that also makes it easier to move, in some ways. If I think I’m going to fail with anything, I’m like, “Okay, whatever, I’ll try,” and I think over time, yeah, it releases you a bit. Sure, I might fail.
By the way, I might still fail. It’s also fine. Even in my current role, probably not for every scale, it’ll make sense for me to do it, but that’s also fine. It’s still just giving yourself the opportunity to fail.
Lenny Rachitsky: That is really empowering. Is there anything that helps you build that skill, that’s not natural to a lot of people, being okay with failure, and leaning into things that they think they’ll probably fail at? Where did that come from, for you?
Raaz Herzberg: Yeah, depending on what you believe in, everything comes from childhood. In some ways, I do think it has to do with, I think the way my mom raised me, my mom really believed that if you’re good at something, so that’s not where you should invest your energy. She really believed in pushing us to the places where we were less confident in, I guess.
I mean, I was a very shy kid. My natural inclination, as a young kid, was to close the door in my room, read a book. I had no interest in meeting other kids or doing sports or nothing, nothing, really super, super shy. And I think, also slightly unsocial by nature, really.
But for my mom, she could have been like, “Oh, so she’s really good was books and math, so let’s focus. Perfect. Let her build up the skill, and be really good with that.” But no, she would make me go swimming, and make me go meet other kids.
In some ways, I feel, she always used to say that friction is good. If you brush your teeth, and there’s a bit of blood somewhere, then you need to brush harder there. It’s that idea, that friction is kind of good.
If you’re good at something already, then you’re good at something already. So it’s a bit more about learning how to learn, how to push yourself in other areas.
I think she put hard work and courage, in some ways, or friction, mostly, above talent. Talent only gets you so far, but that hard work in the friction gets you more.
Lenny Rachitsky: That is an awesome story. It’s interesting that friction is good circles back to the story you shared about creating hurdles for potential prospects early on, and creating, looking for enthusiasm, where they’re filling out these long surveys. How about that?
Raaz Herzberg: No, it’s true. You’re right. It shows something. It shows if you do, it’s always easier to be in inertia, right?
That’s why I also say, sometimes, it’s like breakup advice I give my girlfriends over the years, where it’s like, “Well, if you decide to break up with somebody, it’s for sure the right decision, right?”
Because not breaking up with somebody is much easier. It’s so hard to break up. So that makes it, by default, the right decision. So it’s like, yes, where there’s friction, it means that you put something extra in.
Lenny Rachitsky: I want to circle back to marketing/product advice, going back full circle a little bit. So folks that are in product, now that you’re in the marketing world, thinking about marketing, what do you think you wish you knew as a product leader, that you think a product leader should be thinking more of, or maybe you miss, that you now see as a marketing leader?
Raaz Herzberg: Having done products for many years, I really did not understand the criticality of marketing, and even of product marketing. I really did not understand deeply enough that sometimes even gap, between when you’re in the product, and you really live inside the product.
In the technical domain, you can sometimes not understand how far you are from a common person in your market, or a seller in your market. And marketing, in a lot of ways, bridges that gap.
It’s like a multiplier, but the further you get away from the core engineer, than product, then in order for the messages to move correctly, they have to be crystal clear. That is something I understood only when looking at it from the other side. If you’re on the product side, you can often work with things that are fluffy or blurry or gray, okay?
Somebody will ask you, “Can the product do this?” You’ll be like, “Yeah, not exactly, but it can do, blah, blah, blah,” kind of work around something, right? It doesn’t have to be crystal clear, because you can kind of go around things, in a way, that when you try to scale your message, you can’t. It gets lost in translation. You have to be crystal clear, black and white.
You have to communicate very clearly, especially as an organization scales, you have to communicate very clearly. Suddenly, you’re looking at the product org from the outside, in the company that scales fast. And you said, “Whoa, product marketing, in marketing, plays a really important role, in being able to take that message and amplify it.”
And if you are giving signals that are even a bit gray, fuzzy, then it’s not going to work, and you can’t expect them to do a good job with it, in some ways. I really, by understanding the go to market perspective, and the user perspective, and the seller perspective, I suddenly understood how things that can look simple on the inside of that side, are very complex, when you cross over to the go to market side. And I think learning the difference is so, so important for product people to understand, that they have to deliver those crystal clear messages about the product.
Lenny Rachitsky: Is there an example of that, where you’re like, “Oh, wow, I thought this was good, but no, nobody understands what we’re talking about?”
Raaz Herzberg: There’s so much. I think, for example, in our domain, it’s very, almost custom, to talk in a lot of initials, and a lot of things in security are, “Use initials for them.” You say CSPM, for Cloud Security Poster Management, and you use a lot of those types of initials, and you keep assuming that the world knows what you mean.
But then, when actually looked at things over, from the marketing side, if you ask our product people, engineers, “Where does our product fall in terms of category,” it would be CNAP, Cloud Native Application Protection. But if you go over and you look at Google, people are not Googling that word. They’re Googling, “Cloud security solution,” right?
So that’s just a simple and silly example, but it’s that example, that when you live inside something very technically inside your market, inside domain, you’re very remote, sometimes, by accident from the buyer. So a lot of those learnings clicked for me, only once they saw everything from the marketing side.
Lenny Rachitsky: You have this concept that you described as a dummy explanation, when someone, you just need it to feel really, really simple. Can you add some color to that?
Raaz Herzberg: Yes. It’s when I, now in marketing, and in everything we write, and everything our team produces in terms of anything, anything written by Wiz, I keep going back to, I don’t want us to forget that we are inside our own bubble.
We go to work at Wiz every day. Wiz is a cloud security company. We live inside our own bubble, but reminding ourselves that customers don’t live in that bubble, they’re people in the world. Their life is not Wiz.
So every time you write something, I wanted to not assume knowledge about Wiz, or knowledge about the product, or deep knowledge about the market. I’ll give just a simple example.
Wiz itself is based on, part of the deep innovation that Wiz brought to the market that enabled the scale, was a very high correlated signal that’s based on a graph database. So inside Wiz, we have the Wiz graph database, for security.
If you write something that says, the Wiz Graph Database, I don’t like it. Because why would a common person know it is the Wiz Graph Database, right? So it’s making sure that every single thing you say is understandable by anybody. There’s no reason to use complex terminology, when you can keep things straight and simple.
Lenny Rachitsky: Easier said than done, but such a good reminder to always be, is there a framework here? Are you just trying to remember, people outside don’t understand anything we are talking about, and simplify it further?
How do you actually practice that? Because I imagine everyone’s, “Yeah, yeah, yeah, I know. I know all this stuff,” but they don’t actually do it. Is there any tips there, for how to actually practice this?
Raaz Herzberg: I constantly remind myself about the bubble. Every time somebody says, “Oh, we haven’t changed our color for so long, or a website’s headline,” a lot of those things, for me, it’s like, you are the only one that is sick of it.
Your customers are just learning what you put there 10 months ago. You are the only one looking at this thing, day after day after day after day after day. You’re actually going to change it, only they’re just starting to grasp it, and you’re changing it under their feet.
It’s living in that bubble, and constantly reminding myself, it is a bubble. I’m in that Wiz bubble, right, but my audience is not. So yeah, it’s a daily reminder. It’s a hard daily reminder.
Lenny Rachitsky: That is so funny. Okay, just a few more questions. One is, so there’s four co-founders of Wiz. That right?
Raaz Herzberg: Yeah.
Lenny Rachitsky: What your relationship with them, how has that changed over the years, and over time? I imagine it’s very difficult being, not a founder, trying to have a lot of influence on strategy and vision, and all these things.
Just, I guess, how has that relationship changed over the years? Anything there that might be helpful to folks, and any advice for people in a similar boat, to work well with founders who are also very product-oriented, and very opinionated about everything?
Raaz Herzberg: Yeah, I think the Wiz founding team is a truly incredible team. They also have a very unique story. Wiz is actually their second company together. So before Whiz, they founded Adallom, which sold to Microsoft.
That’s how they all ended up in Microsoft in the first place. Even before that, they all worked together in the Israeli army, so they’ve known each other for, they’ve been working together for 30 years, right?
Lenny Rachitsky: Wow.
Raaz Herzberg: It’s a long, long time. Well, not 30, I made them older, like 20, 22, 22 years. It’s a very, very, very unique team, where there is complete trust between the team members. Each has his own clear domain, and that’s why decisions are made super fast, super fast, because, the complete trust, and everybody has their clearly own domain.
I think the unique thing about Wiz, and I truly think it defines their company’s culture to this day, is exactly that they did not have to work hard, to be able to impact strategy, and get a seat at the table.
I think that it’s open, it’s a very open culture, and an open company, that goes back to the beginning of being able to say, “I don’t understand.”
They really believe in employees, and they really believe in giving everybody a chance to have impact. Regardless of title or experience or anything, if you want to drive more impact, you will get the chance. I think it’s something I really learned to adore in that team.
It’s like, they will give their trust to someone, and they will allow you to try. And I think it also causes employees to have a lot of loyalty, because you are given those opportunities, and you are given that chance.
It builds a very, very healthy culture, and I think, also, a culture that’s very loyal. Everybody feels part of what’s being built here.
Lenny Rachitsky: Incredible. And how many employees are there? How large is Wiz at this point? Just for folks to get a sense, if they want to potentially join Wiz, some day?
Raaz Herzberg: Around 1,000 through 500, probably.
Lenny Rachitsky: Okay, awesome. Amazing.
Okay, well, potentially final question. I want to take us to Contrarian Corner. I’m curious if there’s something you have a very contrarian opinion about, something that you believe, that a lot of other people don’t believe?
We’ve already covered a number of things, I think, like that, but is there anything else that comes to mind?
Raaz Herzberg: It’s so funny, because I don’t think we’ve covered anything contrarian.
Lenny Rachitsky: Okay.
Raaz Herzberg: I think one thing is, maybe goes back to what I was talking about before, but it was failing in confidence. I think at least, being a woman in tech, you get talked to a lot about imposter syndrome, and building up her confidence. I actually do think that my approach to it, at least for me, has been just more effective. I won’t be able to build that confidence.
I do feel like an imposter, and I know there’s always those statistics about many people feeling that way. So I think, maybe just, “Let’s embrace it. I feel like an imposter, you feel like an imposter, everybody feels like an imposter,” It’s kind of, maybe embrace it, but don’t let that stop you from making a decision.
Maybe they will find out you’re an imposter, maybe let them find out. It’s fine. If you think about trying to go to an interview for a company, and you start thinking, “Oh no, I won’t get accepted, they won’t take me,” perfect.
Let them not accept you. You think you’re not good enough? Perfect. That’s on them, to not accept you, right? Give yourself that opportunity.
And I think, for me, maybe less talking about the imposter syndrome, more talking about just, “Okay, but ignore it. You will never know your limit if you don’t try.”
Lenny Rachitsky: The best advice I’ve heard along these lines, which is basically what you’re saying, is that when you take on a new role, you actually are an imposter. You’ve never done this before, and that’s okay, and that’s very normal.
Most people in a new role, when they’re promoted, given a big opportunity, yeah, you are an imposter in many ways, but that’s okay. And that’s exactly what you’re saying.
Raaz Herzberg: I never heard it, but I love it.
Lenny Rachitsky: Raaz, is there anything else you wanted to share, anything else that we haven’t touched on, that you think might be helpful to folks, before we get to our very exciting lightning round?
Raaz Herzberg: I deeply, deeply believe that we’re doing something super special in Wiz, and I think the company is in such an interesting place of hyperscaling, but still keeping that authentic, and I think, flat and enabling culture.
I think there’s literally interesting opportunities across every domain. So yeah, just to say that we are always hiring for great people, trying to make an impact.
Lenny Rachitsky: Are there any roles or areas you’re specifically most focused on hiring now, in case folks are listening, you’re like, “Oh, shit, I’m going to apply?”
Raaz Herzberg: Truly, the beauty of hypersaling is, we are hiring across everything, but also, if you feel super strongly about joining, and you don’t find the right role, we’d still love to talk to you. There’s many, many things for passionate people to do here.
Lenny Rachitsky: Awesome. We’ll link to the Career page in the show notes. And with that, Raaz, we’ve reached our very exciting lightning round. Are you ready?
Raaz Herzberg: I’m ready, I hope.
Lenny Rachitsky: First question, what are two or three books that you find yourself recommending most to other people?
Raaz Herzberg: So I focus like it was on the product side of things. We mentioned the heat in the kitchen. Actually, one of my most favorite business books, and I’ve read a lot of them, is probably Setting the Table, by Danny Meyer, which is, he owns Shake Shack, and a chain of really great restaurants in New York.
And it’s such an interesting business perspective, from a different domain, than obviously tech or SaaS. But there’s so many applicable lessons there, from the deep connection to hosting, focusing and obsessing over your customer. Shake Shack, unlike other chains, where they optimize for you not to sit down, they optimize for you to sit down there. It’s a very, very unique culture and unique vision, and I’ve learned a lot. Some of the most memorable lessons come from his management thoughts.
Imagine huge chains, but also very high-end restaurants. I think it’s a very, very inspiring, inspiring book, and different, just different from my domain, but very applicable in my domain, as well.
And then, a second book I really like, I read it early on in Wiz, and so did the entire founding team, I think, the book by Netflix co-founder Reed Hastings, No Rules Rules, which also, I think, talks very clearly. Netflix has a super unique culture and story, right?
Talk about pivots, they sold cassettes over mail, and somehow pivoted to what it is today. That’s an insane story. Think about pivoting from a tech company, to a company that has production to do, and produces reality TV. Talk about the type of culture you would need to truly pivot, I think it’s a super interesting read for anybody thinking about putting strong culture in place.
Lenny Rachitsky: I’m going to call an audible, and ask about marketing, specifically. You said that early on, you read some marketing books, and listened to marketing podcasts. Is there anything else that you recall was very helpful, in helping you ramp up in this world, and do marketing?
Raaz Herzberg: Honestly, I think, at the end, for me, I just ended up saying, “What are the companies I feel do things really well? What are the brands I love, and what do I love about them?”
And then, really obsessing about, what did they do, what are their team doings? And then, also, obsessing about the people behind them. For example, I think Gong does an amazing job in marketing, for a B2B product.
So it was like, “Okay, so what are all the things Gong did?” Then I would look up every single talk their CMO gave. So it’s like, I always backed up into it. I did not care if it’s a security company or not a security company.
I actually don’t like the way most security companies market things. It’s mostly by frightening and fear, and I don’t like it. For me, it was just looking at brands I love, and then backtracking from there.
Lenny Rachitsky: I love that. We have the CPO of Gong and co-founder coming on the podcast very soon, so I’ll ask him about this.
Raaz Herzberg: Oh, cool.
Lenny Rachitsky: All right, next question. Do you have a favorite recent movie or TV show you really enjoyed?
Raaz Herzberg: Honestly, I hardly, hardly watch anything. I think The Wire is the best show ever created.
I will take that fight with anybody. But yeah, I haven’t really watched anything super recent.
Lenny Rachitsky: The only problem with the Wire is it’s so long to watch. I’ve watched, I’ve seen it, I love it, but it’s a large commitment. It’s an hour times 22 episodes times, I think, five seasons, but worth it.
Raaz Herzberg: Worth it.
Lenny Rachitsky: Next question, do you have a favorite product you’ve recently discovered, that you really love?
Raaz Herzberg: It’s a funny question, in the world we live in, where there’s just so many similar things.
Lenny Rachitsky: That’s why. Which one should we pay attention to? That’s the question.
Raaz Herzberg: I’ll answer a pretty random answer.
Lenny Rachitsky: Yeah, okay.
Raaz Herzberg: Recently, I always go around with a notebook and a pen, still that type of person. I mean, I constantly walk around with them, across office rooms, blah, blah blah, and I always care deeply about the notebook and the pen.
I’m a very picky person. I pick pens, I pick notebooks, and I often lose my pens, which is sad. I recently bought this cute something, it’s very geeky, like, a pen holder for a notebook. I did not know they existed.
It’s a very nice feature. It’s small, magnetic, and it claps into your notebook, and then you can put the pen in it. Really nice feature.
Lenny Rachitsky: How does one find this? Is there a brand, or a name, or something?
Raaz Herzberg: I’ll send you a link, but if you look, “notebook pen holder,” you’ll find a ton.
Lenny Rachitsky: Okay, cool. We’ll link to in the show notes, whatever one you recommend.
Just a couple more questions. Do you have a favorite life motto that you often come back to and find helpful, in work or in life?
Raaz Herzberg: I think, keeping it simple. If you start feeling like something is too complex, or an answer is too complex, or something you’re building in the product is too complex probably, or something in your life feels too complex, probably, it does mean something. But sometimes, you just have to maybe take two steps back, leave it there, until you come back to it again, and you find a simple way out.
Whether it’s a private feature or anything, I feel like, if something starts getting too complex, and you don’t know how to design it, or how to find end from start, it does mean it’s not the right solution. It’s too complex, it’s not the right solution, but sometimes, I take two steps back, and you find it applicable to anything in life, almost.
Lenny Rachitsky: Reminds me of the story when you were trying to sell the initial version of Wiz/beyond whatever it was called, early on, and it was just too complicated. No one understood what the hell’s going on, and so I love how that circles back.
Final question. I know you can’t talk too much about this, but I’m also just curious what you’re able to share. As I said, allegedly, a company whose name rhymes with Loogle, wanted to buy you guys for many billions, and you all decided to decline that, and stay private. Anything you could share there, about maybe why you decided to do that, if that was true at all?
Raaz Herzberg: Yeah, I mean, I can’t address any specific offers. Obviously, Wiz over the years has gotten many acquisition offers. I can share, that I think for us, us being the founding team, the employees, the customers, the board, staying on an independent path, we all really believe that Wiz can become one of the biggest security companies in the world.
When you look at Wiz today, and I mean, we spoke about the unconventional growth, when you think about it, in some ways, Wiz addresses the biggest growing market of security. Cloud security, cloud is the fastest growing, cloud is such a fast-growing market. Cloud grows 20, 30%, year over year.
We feel like everything is in the cloud, but in reality, by estimation, only 20%, 15 to 20% of the infra today, is in cloud. It’s a really, really fast-growing state, in a fast-growing market. And security by nature is a bit of a market of leaders.
I mean, it’s a bit like buying insurance for something. You want to buy it from the best, from the leader in this domain. And today, Wiz really is that leader, because it’s a new space. Wiz is considered, I think, in many ways, and that is also what makes marketing and brand, not just marketing, but truly, brand so important.
Wiz is considered, I think, the cloud security company, in a lot of ways. Still, of course, it’s our to lose. There’s a ton of work ahead of us, but that is a huge opportunity in front of us, becoming the cloud security company. And I think nobody thinks we are anywhere near ready to give it up, in a way.
Lenny Rachitsky: I totally understand that, and again, Wiz is hiring, in case you are inspired by what you’re hearing.
Raaz, this was incredible. I’m so happy that you did this. Thank you so much for being here.
Two final questions. Where can folks find you online, if they want to reach out, and maybe follow up on stuff? And how can listeners be useful to you?
Raaz Herzberg: Find me on LinkedIn, and yeah, no apply. We’d love great people who are learners, which I think is what this podcast is all about. So definitely, the right place to find the right people.
Lenny Rachitsky: Awesome. Raaz, thank you so much.
Raaz Herzberg: Thank you so much for having me.
Lenny Rachitsky: Bye, everyone. Thank you so much for listening.
If you found this valuable, you can subscribe to the show on Apple Podcasts Spotify, or your favorite podcast app. Also, please consider giving us a rating, or leaving a review, as that really helps other listeners find the podcast.
You can find all past episodes, or learn more about the show at lennysodcasts.com. See you in the next episode.
Glossary
| English | 中文 |
|---|---|
| Adallom | Adallom(公司名,保留原文) |
| ARR | 年度经常性收入(Annual Recurring Revenue) |
| C-Suite | 高管层 |
| CISO | 首席信息安全官(Chief Information Security Officer) |
| cloud security | 云计算安全 |
| CMO | 首席营销官(Chief Marketing Officer) |
| CNAP | CNAP(Cloud Native Application Protection,云原生应用保护,保留缩写) |
| Contrarian Corner | 反向思维角 |
| CPO | 首席产品官(Chief Product Officer) |
| CSPM | CSPM(Cloud Security Posture Management,云安全态势管理,保留缩写) |
| Danny Meyer | Danny Meyer(保留原文) |
| Doug Leone | Doug Leone(保留原文) |
| field | 市场拓展(在营销语境下指 field marketing) |
| flat organization | 扁平组织 |
| Fortune 10 | 财富十强 |
| graph database | 图数据库 |
| hyperscaling | 超高速扩张 |
| imposter syndrome | 冒名顶替综合征 |
| Index Ventures | Index Ventures(风投机构,保留原文) |
| Insight | Insight(风投机构 Insight Partners,保留原文) |
| lightning round | 闪电问答 |
| No Rules Rules | 《No Rules Rules》(书名,保留原文) |
| performance marketing | 效果营销 |
| POV | 价值验证(Proof of Value) |
| product-market fit | 产品市场契合 |
| Reed Hastings | Reed Hastings(保留原文) |
| RSA | RSA(网络安全大会 RSA Conference,保留原文) |
| Setting the Table | 《Setting the Table》(书名,保留原文) |
| Shake Shack | Shake Shack(品牌名,保留原文) |
| The Wire | 《火线》(美国电视剧,保留原文语境) |
| VP Product Strategy | 产品战略副总裁 |
| Wizard of Oz | 《绿野仙踪》(作品名,保留原文语境) |
Reformatted by reformat_english.py
打造 Wiz:历史上增长最快的初创公司 | Raaz Herzberg(CMO 兼产品战略副总裁)
访谈内容
**Lenny Rachitsky:**你是前十名员工之一,也是第一位产品经理。你加入的时候,创始人其实还没确定要做什么。等他们终于找到了一个方向,结果发现是错的,行不通。你加入仅仅六周后,公司就转型了。
**Raaz Herzberg:**那时候我们还没有一个真正成型的产品。我们每天会和潜在客户开十到十五场会。我是作为第一位产品经理被招进来的,我也会旁听那些电话。
我当时还是不太清楚我们到底要做什么,这其实挺让人困惑的,因为我是产品经理,本应该开始搭建产品了。所以到了某个节点,我就觉得:“我必须问一下,我们到底在做什么?“这也促使我们转向了云安全方向。
**Lenny Rachitsky:**然后事情开始逐渐有了起色,你们开始感受到客户的热情。能谈谈那个阶段是什么感受吗?
**Raaz Herzberg:**我们确实能感受到客户提问的方式发生了变化。电话那头的问题变成了”你们怎么定价?“或者”我们什么时候可以开始做 POV?“我觉得作为人,天然会有一种倾向——更愿意去寻找肯定,而不是去听自己不想听的东西。
**Lenny Rachitsky:**你最初是工程师,后来转到产品,现在又做市场,这不是一条传统的职业路径。
**Raaz Herzberg:**关于市场营销我有很多需要学的,但我非常了解的是……
嘉宾介绍
**Lenny Rachitsky:**今天的嘉宾是 Raaz Herzberg。Raaz 是 Wiz 的首席营销官(CMO)兼产品战略副总裁。在转向市场之前,Raaz 是一名工程师,之后职业生涯的大部分时间都在做产品经理。加入 Wiz 之前,Raaz 在微软负责安全产品,包括 Azure Sentinel。在 Wiz,她从产品副总裁转任 CMO。
如果你还没听说过 Wiz,它不仅是全球增长最快的安全公司,也是历史上增长最快的软件公司——成立仅 18 个月就达到了一亿美元年度经常性收入(ARR)。成立不到五年,据传谷歌正以超过 230 亿美元的价格洽购该公司。
更不可思议的是,正如你在我们的对话中将听到的,团队最初对于要做什么一直在兜圈子。他们花了一段时间才最终找到了那个想法——基本上可以说是 B2B 领域有史以来最极致的产品市场契合(product-market fit)。
在这次对话中,Raaz 分享了哪些信号让她和团队意识到最初的想法行不通;当他们终于找到产品市场契合时,客户对话发生了什么变化;她为什么转向市场领域;以及从市场视角回看,她希望自己作为产品负责人时能知道些什么。她还分享了对市场营销的看法,市场人员常犯的错误,以及 CMO 为什么常常失败。她还谈到了一个她称之为”dummy explanation”的概念,以及为什么需要注意组织内部的热度在哪里。
她分享了自己在领导力方面最具反共识色彩的观点,以及更多内容。这期节目非常有趣,无论对产品负责人、市场负责人还是创始人来说,都有很多值得学习的地方。
如果你喜欢这档播客,别忘了在你常用的播客应用或 YouTube 上订阅关注。这是避免错过后续节目的最佳方式,也对播客有很大帮助。那么,让我欢迎 Raaz Herzberg。
Raaz,非常感谢你来做客。欢迎来到播客。
**Raaz Herzberg:**谢谢你邀请我。
Wiz 的惊人增长
**Lenny Rachitsky:**我想先给不太了解 Wiz 的听众介绍一下背景。你们大约五年前上线。18 个月内就达到了一亿美元 ARR,这是软件行业历史上最快的增长速度。比我播客上请过的另外两家也自称增长最快软件公司的 Deal 和 Ramp 还要快。你们增长得更猛。
我看到你们现在 ARR 已经超过五亿美元了。我知道这也未经确认,但有一家和”Google”押韵的公司出价 230 亿美元想收购你们,你们拒绝了,决定继续保持私有。而且,《财富》100 强中大约 50% 的公司都是 Wiz 的客户。
我有没有遗漏什么?有没有说错的地方?
**Raaz Herzberg:**从来没听说过那个和 Google 押韵的公司,不过其他都对。
**Lenny Rachitsky:**好的,好的,我们之后还会聊到这个。更疯狂的是,尽管如此,你加入公司的时候大概是第七号员工?
**Raaz Herzberg:**是的,我们基本上是一起起步的。我觉得创始人加上前六七个员工,大家几乎是同时开始的。
早期加入与首次转型
**Lenny Rachitsky:**所以你是 Wiz 前十名员工之一,也是第一位产品经理。
**Raaz Herzberg:**对,是的。
**Lenny Rachitsky:**我了解到的是,你加入的时候,创始人其实还没有想好要做什么。等他们终于确定了一个方向,结果发现是错的,行不通。你加入仅仅六周后,公司就转型了。
**Lenny Rachitsky:**所以这件事确实是这样的——你们从”这行不通”到突然实现一亿美元年度经常性收入(ARR),我想在这里多花些时间,因为我觉得大家能从中学到很多。
那我就直接问了:回过头来看,从想法行不通到意识到”也许这个方向更好”,你记得当时有哪些信号告诉你”这行不通”,又有哪些信号让你觉得”也许这个可以”?因为很多创始人此刻正处在产品同样的阶段。
**Raaz Herzberg:**我们刚开始的时候,甚至都不叫 Wiz。公司注册的名字其实就是 Beyond Networks,因为当时的想法是:“我们要在网络安全领域做点什么。”
事实上,我和创始团队,还有跟我们一起起步的那五位工程师,我们之前都有构建云安全产品的背景。但这一次我们的想法是:“好吧,我们其实不想做云安全,我们想做网络安全。”
但在最初的几周里发生了一些事。而且,Wiz 成立的时间恰好和新冠疫情完全重合。就是那个三月,全世界都停摆了。突然间,一切都变得非常非常诡异。Wiz 就是在那个时候起步的。
所以那时候我们的日常就是每天跟十到十五个客户通话。Wiz 是一个 B2B 产品,买家是 CISO(首席信息安全官),就是基本上负责整个公司安全的那个人。所以我们每天会有十到十五个会,跟潜在客户开。
那时候我们其实还没有一个成型的产品,但我们有一个想法,以及一份介绍我们想法的演示文稿——我们要做什么、为什么做。我们这群人技术背景都很强,尤其是创始团队。我们的 CEO,在 Wiz 之前,他负责微软整个云安全产品线。所以他们非常出色,技术非常强,在业内知名度很高,也备受尊重。
所以我们会加入一个电话会议,介绍和讲解我们的想法,电话那头的人会说:“哦,听起来挺有意思的。嗯,是的,有意思,我们很想了解更多。好的,太好了。有意思,想听到更多。“你挂掉电话感觉还不错,因为对方说了”嗯,是的,有意思,有意思”。
但就像你说的,我被招进来是做第一个产品经理的。我在那些电话会议旁听,有时候正式参与,有时候就是非正式地旁听,但所有电话我都在听。这样持续了几周之后——那是很多电话了,大概两周左右吧——我仍然不太清楚我们到底要做什么,这很令人困惑,因为我是产品经理,我理应开始推进产品建设了,某种程度上,我应该去找开发团队开始搭建。那时候我就觉得:“我根本不知道我们在说什么。”
我当时真的觉得,“我不知道我们在说什么。我以为他们都清楚我们在做什么,我以为电话那头的每个客户也清楚我们在做什么。只是我理解不了而已。”
到某个时刻,我就觉得:“好吧,我必须问一下。我们到底在做什么?“就是深入到细节,对吧?不是描述一个大问题,不是高层面地讲一个宏大的、潜在的解决方案,而是我们到底在做什么?
我认为这最终引发了一场非常深入的讨论:“好吧,等等,也许我们讲的故事太宽泛了,而且电话那头的人不会告诉你。“他们没有动力跟你说:“你知道吗?我不知道你在说什么。”
我觉得他们某种程度上跟我的感受有点像,他们会想:“哦,这是一群很聪明的人,他们肯定在做有意思的东西。“所以嗯,有意思。他们没有动力真的去深挖问题,对吧?
所以我认为这给我们开启了一场讨论,我们意识到自己倾听的方式可能是错的——我们在寻找正面的肯定,而不是真正倾听深度热情的信号。这也最终促使我们转型到了云安全。
**Lenny Rachitsky:**光是这段短短的故事就有太多值得学习的了。我想聊聊你后来听到了什么,让你觉得”好吧,也许这个方向更好”。但首先,你刚才说每天十到十五个电话?
**Raaz Herzberg:**这在某种程度上有点……再说一次,Wiz 成立于那个糟糕的三月,全世界都关闭了。在那个时间点,看起来真的很不适合创业。市场冻结了,一切都不景气。
甚至我妈妈,她完全不知道我具体做什么或者为什么做——我是离开了微软加入 Wiz 的——连我妈妈都打电话告诉我:“现在不是加入创业公司的好时机。“但结果这反而在某些方面成了一种优势,因为所有人都在家。突然之间,所有人都在家,没有会议,没有出差。
所以突然之间,C-Suite 那些本来很忙的人,而且我们最开始总部在特拉维夫,连飞机都坐不了——但现在无所谓了。因为大家都在家嘛。所以对,我们每天接十到十五个电话,一个接一个,一个接一个。
**Lenny Rachitsky:**我觉得光这一点就是一个非常重要的经验——你如何发现某件事行不通、或者找到行得通的那个方向,就是:做大量的电话沟通。
十到十五个电话真的非常多。我甚至不知道一个人怎么有时间一天做十到十五个电话。但我再说一次,我认为这就是方法。所以我觉得光这一点就是大家可以带走的一个非常重要的经验。
我很喜欢你说的这一点——人们会试图对你客气,尤其是当他们觉得你很聪明的时候,尤其是当你描述的东西可能对他们有帮助的时候。但你要分享的经验是,你不能轻信这些,那些话往往是具有欺骗性的。
聊聊那种感觉的变化——从”哦,这很酷,不错,也许我们再聊聊”,到”哦,也许他们真的会买这个东西”。
**Raaz Herzberg:**我们真切地感受到问题的类型发生了变化。突然之间,电话结束时不再是”哦,这听起来超级有意思。好的,请后续同步我,我很想了解更多”。电话变成了:“等等,再说一遍,你们怎么定价?这个要多少钱?“或者”等等,我们什么时候可以开始做价值验证(POV)?一个 POV 周期多长?“或者有人挂掉电话前会说:“好的,我很清楚我需要把你介绍给我团队里的哪个人。”
这些都是非常强烈的信号,也是我们学会了去寻找的那种信号。不过在我觉得,在创业初期这其实挺可怕的。作为人类,我们天性就希望从对方那里得到认可。
所以你实际上有一种偏向于寻找认可的倾向,而不是偏向于去听那些你不想听到的东西。这是人之常情。
所以我觉得,这就是我们最终真正开始敏锐感知的东西——“不,我必须搞清楚。他们是真感兴趣。他们想把我介绍给别人。他们想知道这个多少钱。”
如果有人只是告诉你——就像你说的——“哦,超酷的”,嗯,我当然想把这当作一个好的信号,但我不应该这样。
**Lenny Rachitsky:**几乎就像你需要看到他们在主动推动下一步——这是我听出来的——“我们做一个价值验证(POV)吧,下一步怎么做?我想把你介绍给这个人,进一步聊聊”,而不是”哦对,这太棒了,谢谢”,然后,好吧,再见。
**Raaz Herzberg:**对,完全正确。而且在 B2B 领域,这确实是你必须经历的流程,你还得对接到真正会测试工具、部署工具的团队。他们需要对做这件事有真正的热情,我觉得这就是区别所在——是真正的热情,“嘿,我现在就想要这个。”
**Lenny Rachitsky:**你提到的另一点是,当时你就是那个人,没人说出那个房间里的大象,几乎就是——“我们到底在做什么?我不明白这里在发生什么。”
我在某处读到过,你说你告诉他们”我得辞职。我不明白这是什么,我也不是这个角色的合适人选”,结果发现,其实没人真正明白当时到底怎么回事。你能讲讲这个故事吗?
勇于说”我不懂”
**Raaz Herzberg:**很有意思,因为这是一些创始人也会讲的故事,但他们的版本不一样。他们会说,“她来找我们,说我们必须重新思考”,但这根本不是我的视角,对吧?我的视角是真心实意的——好吧,我得承认,那确实是我的真实想法。
我当时确信自己是唯一一个没搞懂的人。鼓起勇气说实话挺难的。有时候,很难鼓起勇气说,“其实,我不明白。“但到现在,在我的职业生涯中,这已经成了我最喜欢的问题。
我觉得我每天都会说好多次”我不明白”。我认为,如果你在一家拥有正确文化的公司,从某种意义上说,说”我不明白,请再解释一遍”并不丢人。
是需要有那样的文化来支撑。我也得说,当我想到创始团队,想到 Wiz 的创始团队时,Wiz 在某些方面是一个非常扁平的组织。它不看资历,真正看重的是推动实际影响力,每个人都有话语权,声音都能被听到。
我觉得这也充分反映了他们,在某种意义上给了我一个席位,让我甚至能够说”我不明白”。
然后,当我说我不明白的时候,他们并没有抵触说”哦,也许我们得重新想想”。我觉得这很大程度上反映了这家公司的文化,直到今天也是如此。
但对我来说,这绝对是在我职业发展过程中逐渐习得的一种品质——允许自己更脆弱,更自然地说,“我不明白”或者”我不知道”。
**Lenny Rachitsky:**我太喜欢这个经验了。一方面是因为你说,当那个说”我不明白”的人真的很可怕,对吧?
那会让你——那是一件很脆弱的事情,因为你会想,“什么?她都没搞懂。也许她没我们以为的那么聪明。“做那个人肯定不容易。
另一方面,这让我想起 LinkedIn 首席产品官 Tomer Cohen 有一句非常好的话,“我们可能犯错,但我们不会困惑。“我觉得这正是你在这里说的。
**Raaz Herzberg:**没错,这就是为什么直到今天我仍然喜欢这个问题。我确实认为,如果一件事不容易理解,那可能还需要再琢磨琢磨。
转向云计算安全之后
**Lenny Rachitsky:**说得好。好的,那么事情开始逐渐理顺了。你开始看到热情。能不能谈谈那个阶段是什么样的,以及在转向”事情真正开始运转”的过程中有什么经验?
**Raaz Herzberg:**我得说,我觉得那种感觉——在我们做出那个转变之后,后来发生的事情是这样的:在那场我们都记得的”我不明白”的大讨论之后,我们进行了一次——这事再也没发生过,我认为之后再也没有过。那几乎是一场长达五小时的讨论,所有创始人都在场,我们决定放弃那个方向,转向云计算安全——这在某种程度上是我们最擅长的领域。
那是我们的背景,那是我们之前做的事情,我们感受到那里的问题如此之大、如此之强。一旦我们开始就新的云计算安全方向展开对话,整个会议室的感觉都不一样了。我的意思是,虽然都是在 Zoom 上,但我们的空间,感觉完全不同了。
一旦找到了正确的道路,在某些方面,把它和错误的道路区分开来变得非常容易,因为我们确实开始收到了那些强烈的信号。而且在某种程度上,这些信号推动着我们前进。
一个客户说,“好,我想启动一个价值验证(POV),“我们说,“哦,好。当然。那我们安排在下周四吧,或者别的什么时候。“我们甚至试图稍微推迟一下,因为我们必须快马加鞭地赶。
那个阶段的另一个收获是——我清楚地记得那第一次对话,当时就是,“好,我们做一个价值验证(POV)吧。“那是一家财富十强的公司,一家非常大的公司,而我们的产品才刚有个雏形。我们想争取一些时间,等到真正开始价值验证(POV)之前。
正因如此,我们说,“好吧,我们也确实想确切了解他们在价值验证(POV)中会接入什么东西,“因为一切才刚刚起步。所以我们列出了一长串技术问题——“你们这个用什么?那个怎么做?你们……?“一方面是因为我们需要知道,才能实际把东西做出来,另一方面是因为我们想争取时间,而我当时非常害怕。
我记得反复研究那封邮件,心想,“唉,他们要一个价值验证(POV),而现在,我要用这一堆他们必须做的事情和一堆问题把他们吓跑,这完全反直觉。”
但实际上,一天之后那份问卷就填好发回来了。我记得我得到的教训是——“你知道吗?这其实是好事。我要确保他们是真的投入了,对吧?我不想在现阶段就把一个还没有完全投入的人推进价值验证(POV)。“我的意思是,产品还不完善。这将是我们一起走过的旅程,所以他们需要真心想要。我需要对方展现那种投入。
我不是在把东西硬塞给别人,尤其是在这个阶段。而且在我看来,永远都不是,哪怕到了今天,哪怕你在大规模销售的时候也不是。我不是在把任何人推向任何东西,我真的想确保他们想要它。我必须感受到对方的渴望。所以那对我来说又是一个收获。
就是——首先,当它行得通的时候,它就是行得通,而且你确实知道它行得通。其次是,“不要太害怕去获取客户的拉力。“没关系。你需要来自对方的拉力。不要推得太用力。
**Lenny Rachitsky:**我知道人们总是说”寻找拉力”,我很喜欢你描述了拉力具体长什么样——某个人第二天就填完了一份非常复杂烦人的问卷,只因为他们想要这款在和你聊天之前从未听说过的产品。
现在他们就像,“赶紧给我。你们需要什么我都做。“在这方面还有其他类似的例子吗,还是我们接下来聊聊你目前的角色和那里的经验?
先卖出去,再建销售团队
**Raaz Herzberg:**我觉得我们做的另一件几乎独特的事情是——因为我们一旦找到正确路径,事情发展得太快了——我们还没来得及组建销售团队,就已经开始销售了。
结果在某种程度上,我们总是落后的。好吧,我在跟人签合同了,但我还没招到第一个销售,我不知道我们在干什么,我不知道怎么进行这些对话。
但我们从中确实学到了很多——我们自己,创始人,我自己,去完成交易,一路走到签合同,全程亲力亲为。我们学到了很多,真的学到了很多。
创始人亲力亲为的价值
Raaz Herzberg: 然后,当我们招到第一位销售人员时,情况就变成了:“看,我们已经卖了几百万了,所以你作为销售人员,肯定是能行的,“这种自信自然就建立起来了。
所以在好几个环节,这种事情都发生了,纯粹是因为我们发展得太快,几乎是自然而然的结果。实际上,第一次亲自把事情从头做到尾,真的是一个非常好的学习经历。我觉得有时候,当你开始创业的时候,会有一种愿望——如果自己不会做某件事,就去招一个合适的人,他就能搞定。
比如说,我觉得我的信息传达不够清晰,但公司刚起步嘛,没关系,我去招一个产品营销人员,问题就解决了。或者我觉得我们谈不成单子,是因为需要招一个销售人员,招了就好了。
但我几乎没见过这种情况。说实话,我觉得这件事在我们这里从来没有奏效过。如果你作为最核心的团队,自己都没法从头到尾完整地做一次,那指望从外面找一个人来解决这个问题——某种意义上是一种一厢情愿,但结果从来不会如你所愿。
Lenny Rachitsky: 我太喜欢这个建议了。这里其实有两个相似的道理。如果创始人都做不了,谁最有上下文、最有热情、最有动力?员工不太可能比创始人做得更好。这跟销售那一点也类似——如果早期客户都没有主动找上门来拉你的产品,后来的客户也不会有好体验,对吧?
最强烈的热情一定出现在最早期。你们作为创始团队,自己做销售做了多久?大概做到了多少 ARR,你还记得吗?
Raaz Herzberg: 哦,几百万吧。具体数字我不太记得了——
Lenny Rachitsky: 几百万?
Raaz Herzberg: 对。
Lenny Rachitsky: 太厉害了。我经常听到的一个经验法则是,做到一两百万 ARR,然后开始招销售人员。好,这是一条非常棒的经验。我很喜欢。
从产品转向营销
Lenny Rachitsky: 我想聊聊你现在的角色。你目前是 Wiz 的首席营销官(Chief Marketing Officer),同时也是产品战略副总裁。你从工程师做起,转向产品,现在又到了营销,这不是一条传统路径,尤其对做产品的人来说更是如此。首先,你为什么会决定从产品转向营销?
Raaz Herzberg: 嗯,这对任何人来说都不是传统路径,我觉得也不是我预料到自己会走的路。首先,我并没有什么规划,对吧?
总的来说,我本人——有时候人们问我关于职业发展的问题——我从来没有任何规划。我唯一做的事情就是跟着靠谱的人走。就是这样。我做的事从来没有规划过。
所以我自己来 Wiz,就是跟着创始团队里的 Assaf 和 Ynon 走的。加入 Wiz 两年半的时候,那时 Wiz 已经有了非常明确的产品市场契合。
我们的收入已经到位了,销售团队也在正常运转。但到了那个阶段,我们觉得营销仍然是还没有完全搞明白的事情,效果也不是特别好。我们处于这样一个状态:是的,如果有一次价值验证(Proof of Value)的机会,我们能赢过竞争对手。
但很多时候,我们找到客户时,对方会说:“啊,我要是早知道 Wiz 就好了,我们刚跟竞争对手签了约。“这真的让人心碎,因为我知道如果他们及时听说过我们,一定会选择我们。所以你开始感受到品牌认知和营销方面的挑战。在公司成立两年半的时候,基本上 Assaf,我们的 CEO,问我愿不愿意接手营销。
一开始我觉得——我记得,他敲了敲我的门,打扰了正在电脑前工作的我,然后我们走进了一个特别冷的房间。你知道的,当你是一家快速成长的初创公司时,所有的会议室总是满的。
我们走进了机房,里面冷得要命。我正忙着做事,他跟我说:“我觉得你现在应该来领导营销团队。“我跟他说:“好吧。“然后说,“Assaf,我好冷,我回去工作了。我还有很多事要做。“这对我来说听起来太荒谬了。
不仅是因为我不懂营销——我一辈子都在做工程,做产品,从来不在走向市场的那一端。我从来没有参与过 go to market,我这辈子从来没听过什么叫 lead。我不知道 pipeline 这个词。
这些东西对我来说非常遥远,非常遥远。这听起来像是一种非常奇怪的操作。但那天是周四,然后我花了一个周末的时间——因为他让我这样做,而且再说一次,我就是跟着靠谱的人走,听他们的话。
所以我花了一个周末听了大量的播客,跟各位首席营销官(Chief Marketing Officer)聊天,甚至只是为了搞清楚首席营销官(Chief Marketing Officer)到底做什么,B2B 公司的营销组织到底做什么?
然后我最终决定试一试,我们也不知道这能不能成。我也不知道这能不能永远行得通,但我们最终决定试一试。
我觉得说服我去做这件事的原因是,在某种程度上,我真的感觉到——在公司早期,找到产品市场契合是公司最大的关卡。然后,建立销售组织又成了公司最大的关卡。
我觉得我们到了那个阶段,必须把营销搞明白才能继续扩大规模。对于任何一个产品来说,到了某个阶段,人们会开始非常看重品牌,不管我们自己是否这样认为。当我买 iPhone 的时候,我根本不知道它跟安卓手机比到底怎么样。我没有看过参数。我真的完全不知道。
那我为什么买 iPhone?我只知道这是该买的东西。B2B 产品,哪怕是最复杂的产品,说到底人还是人。他们购买,还是因为品牌非常重要。
这也是说服我的一部分原因——这件事超级重要。所以如果有人让我去尝试,至少要去试一试,因为我确实认为它非常重要。
组织中的”热度”转移
Lenny Rachitsky: 我很喜欢这个故事。顺便说,我喜欢那个冷房的细节。说到冷,我们之前聊天的时候,你用了一个非常漂亮的比喻——关于”热度”,关于热度在组织内部的位置,以及它如何随着公司成长而转移。你能分享一下吗?
Raaz Herzberg: 对,就是这个意思。在最早期,我们刚开始的时候——我记得,我感觉热度在产品的”厨房”里。因为所有人都等着要东西,大家都想开始做点什么,对吧?
然后大家觉得,“好,你开始理解了,“热度就稍微移到了工程那边——“好,有人要这个东西,做出来,让它能用。”
然后我觉得,“好,我们现在签了几单了,“对吧?我们有了最初的几个客户。这时候你引入了销售团队,热度就转移到了销售那边,因为他们会说:“好,我们有这个东西了,现在去卖吧。“然后热度就开始移向营销——在我看来——就像:“好,我们有了产品市场契合。销售人员能把它卖出去,但他们在说,‘给我更多 pipeline,”喂,没人听说过 Wiz,给我更多线索。’”
所以热度在那个阶段转移到了营销。我一直有这种感觉,某种意义上,我也自然而然地跟随着热度走。
Lenny Rachitsky: 而且我觉得更重要的是,他们把最优秀的人放在了最需要帮助的地方。显然,那个人就是你——当他们做出那个决定的时候。
首次董事会
Lenny Rachitsky: 我问了你们的一位董事会成员 Shardul Shah,应该问你什么问题。他是 Index Ventures 的合伙人,谈到你转向营销这件事时,他是这么说的。
他说,当你在第一次 Wiz 董事会上做营销汇报、分享你的计划时,你问他:“嘿,能不能把我介绍给那些营销负责人,让我跟他们学学?“他基本上做了相反的事。他说:“不,我要把我认识的营销负责人都介绍给你,因为我觉得他们需要向你学习。“你觉得他为什么这么说?
Raaz Herzberg: 我觉得 Shardul 非常客气。我对那次会议记忆犹新,因为说来有趣,那是我人生中第一次参加董事会。这件事本身就挺有意思的,因为 Wiz 的董事会成员有 Shardul、Doug Leone,还有来自 Insight 的 Jeff。
坐在这些人面前,本身就令人敬畏。而我决定接手营销、出任首席营销官(CMO)之后,这也是我第一次参加董事会。而且在某种程度上,我心里也没底。我当时想:“好吧,我们让一个产品经理去做了 CMO,她从没在任何公司做过 CMO,现在她要在 Wiz 当 CMO 了。“所以整个场景对我来说压力非常大。
我印象中,那次会议大概是我接手营销两个月后开的,所以更多是一个进展汇报:“这是我做的调整,这是我打算怎么做的方式,这是过去两个月我做的所有事情。”
说起来挺有意思,因为我是一个非常非传统的营销人,原因是我真的不懂营销。到现在我已经做了一些了解了,毕竟做了两年,也读了很多东西,但在那个时候,我是真的不懂。在某种程度上,我甚至没法向你描述我的做法有多不传统。
我就是按照自己认为对的方式去做。当然,关于营销我有太多东西要学,但我非常清楚我们解决的问题是什么,而且我非常了解我们的受众。我自己就是做安全出身的,做云计算安全,我关注了 Twitter 上所有该关注的人,读了所有该读的博客。
我知道什么重要,什么现在有意思——因为这就是我的领域。我真正生活在这个领域里,以客户的身份。所以我当时就想:“好,我能做哪些事情来解决最关键的问题?“而那个问题就是——当时没人听说过 Wiz。
我当时就是说:“好,为了做到这一点,我愿意冒险,我就专注于制造声量。“而且我觉得,即使在那短短两个月的时间里,我们已经能看到一些变化了。
所以我觉得这就是 Shardul 那句话的意思,当然,我确实觉得他太客气了。而且我从很多营销人那里学到了很多,包括我自己的团队——说起来这也是一件很有意思的事,对吧?我接管了一支庞大的营销团队,而我这个对营销一窍不通的人,现在要管理他们。所以从很多营销人那里,包括我自己那些出色的团队成员那里,我学到了很多。
但我觉得他想说的是,真正换一个角度去思考这个问题——“让对的人尽快听到关于我公司的正确信息,这个最终目标到底是什么”,而不是去关注那些传统营销中搭建 pipeline 之类的方方面面,那些我当时确实不知道该怎么做的事情。
为什么首席营销官经常失败
Lenny Rachitsky: 顺着这条线往下聊,我很好奇,你觉得 CMO 们经常犯什么错误,或者经常做错什么?你觉得为什么 CMO 经常做不下去,所以他们才找了你这样一个人,带着全新的视角?你觉得大家通常在哪里出了问题?
Raaz Herzberg: 首先,我觉得 CMO 是一个非常非常难的职位。而且我觉得,如果没有大量的信任,没有与创始团队之间深厚的联结,这个角色是非常难做好的。你在营销中做的每一件事都高度可见,而且你触及的是创始团队内心深处非常在意的东西,而你正是把它展示给全世界的那个人。
所以建立信任非常困难,而打破信任却非常容易。一条糟糕的广告,或者创始团队某个人说一句”这不像我们,这不是我的意思,这个不对”,信任就很容易被打破。而且我觉得这尤其具有挑战性。我真的不知道,如果没有安全领域的背景,怎么能在 Wiz 这样的公司里真正成功地胜任这个角色。因为这确实需要深刻理解你的客户,确实需要深刻理解你的产品。我觉得这些东西非常非常难从外部获得。
所以我想说的是,你需要与创始团队之间深厚的信任,需要对产品和市场有真正深度的联结。我觉得这两点,当你从外部进来的时候——一方面你不是创始团队的一员,另一方面你可能也不来自这个市场——有时候因为这个市场非常技术化,或者是一个截然不同的领域——我觉得这就是两大挑战。我不是说你克服不了,但这确实是一个非常非常难的工作。除此之外,这个职位本身的涉及面也非常广。当我做产品经理的时候,我管理的是产品经理。我清楚地知道他们喜欢什么、不喜欢什么。那就是我的受众,我知道该招什么样的人。我有最好的人脉网络,我认识身边每一个安全和产品领域的产品经理。情况完全不同。
当你作为营销负责人时,你管理效果营销,那是一个数据驱动的游戏。你还要管理设计师和品牌,然后还有活动和市场拓展。这些事情之间并没有什么深层的关联性。所以这是一个非常非常有挑战性、也非常有意思的职位。
Lenny Rachitsky: 这个关于信任的观点非常有趣,尤其结合你之前说的——你想要的是制造声量、承担一些风险。如果创始团队不信任你,这就更难做到了。
能不能分享一些你做过的帮助制造声量、让 Wiz 这个名字被更多人知道的事情?也许能启发一些人——“哇,这招真不错,我们也该试试。”
Raaz Herzberg: 好的。在早期,我对营销还有一个洞察——它和产品有多么不同。作为产品经理,我一直、现在也依然认为,对你添加的每一样东西深思熟虑是非常重要的。少即是多。
产品功能的代价
Raaz Herzberg: 如果你决定在产品中构建一个功能,那么第一,你要占用工程时间——在我看来,这是每家公司最宝贵的资源。第二,在某种意义上,你永远无法收回它。它让产品变得更复杂。即使有一个客户喜欢它、使用它,至少在 B2B 领域,你永远不可能突然把它撤掉。
你添加的每一个新功能,都得考虑:“它和那个功能怎么配合?“所以,犯一个错误,往产品里加了一个不对的东西,或者不是客户真正需要的东西——哪怕那是他们要求加的——如果它不是他们真正需要的,这个错误的代价是巨大的。
营销恰恰相反
营销恰恰相反,在我看来。做任何事都没有成本,不需要维护,没有技术债务,什么都没有。如果我明天在 Wiz 的 LinkedIn 页面上发一条视频,我觉得那条视频超级搞笑,结果没人喜欢——什么事也没发生。明天我再发一条不同的视频,不用维护,拜拜,忘掉它就好。在某种意义上,我突然意识到这两件事有多么截然相反,于是我想:“好,我们得好好利用这个优势。什么都试试,什么都试试。我要制造声量。“
RSA 大会的展台故事
那正好是在我接手之后、RSA 大会之前。RSA 是安全公司们的超级碗。每家厂商都会来展示,我们所有的买家也都在那里。你知道这类大会的运作方式——你得花钱买一个展位,而且那是一个非常昂贵的展位。
我们的展位和前一年一模一样。我说:“好,这就是一个会议展位。那我就把它做成有史以来最奇怪的展位,因为我的目标就是让人们看一眼就说:‘哦,Wiz 是什么?‘因为他们从来没听过我们。”
我没有做一个传统的网络安全展台,而是决定:“把展台方案全废掉,做一个’绿野仙踪’(Wiz of Oz)主题展台。“它真的就像《绿野仙踪》里的场景,我们请了演员,扮演 Dorothy 之类的角色在展台附近走动。
那个展台和展会上其他任何展台都完全不同——这是一个网络安全展会,到处都是红色和黑色的东西,穿着连帽衫的人。我们决定走一条完全相反的路。
品牌策略
总的来说,我也决定品牌要走一条完全相反的路。我希望 Wiz 的品牌——同样,我的首要动机——脱颖而出。
我希望 Wiz 拥有一种非常积极、乐观的品牌形象。于是我全力投入:“把之前那些暗色系的东西全废掉,上粉色,上亮蓝色,永远走乐观路线,聚焦于魔法——不是用事实吓唬人,而是魔法。“说实话,这很可怕,别误会。
我记得走到展厅时心里特别害怕。因为我心想:“这会不会是最糟糕、最怪异的一场?人们会不会说:‘她到底在想什么?‘“我知道它要么是失败,要么是爆款。
结果,在我们展台停下来的人数是前一年的五倍。一模一样的位置,一模一样的投资——因为你的投入就是展位本身。而且从那以后,我们每次都做主题展台,每次都换主题保持新鲜感。到现在,你不会看到其他网络安全公司做主题展台。我们就是觉得:“好,为了制造声量什么都做。“这只是其中一个例子。
Lenny Rachitsky: 这个故事太精彩了。你说现在其他公司也在尝试做类似的事情,对吧?天哪。顺着这个思路,我们之前聊天的时候,你分享过一种心态——你非常能接受失败,这是你的一个核心特质。感觉这一点在你分享的故事里反复出现:你就是去尝试,如果不行也没关系。能聊聊这部分吗?为什么它这么重要?
拥抱失败
Raaz Herzberg: 我职业生涯中做过的几乎每一件事,在某种意义上,甚至在更早之前,我从没想过自己会成功。现在大家总说要对自己更有信心,但至少对我来说,我不确定那是不是一个真正的选项。
我只是觉得,我挺能接受自己大概率会搞砸某件事,但仍然去尝试。这是在我身上逐渐成长起来的东西。当我接下那份工作时,我确信他们搞混了,才会邀请我加入。
我确信他们会发现我不适合那群超级聪明、超级有才华的人——而且他们之前都一起共事过——我认定他们迟早会看穿我。
我相当确信自己会失败,但我仍然接受了。我觉得自己做产品经理的角色也会搞砸,虽然我确实有相关经验。
所以这也让行动变得更容易了。在某种意义上,如果我觉得自己做什么都会失败,我就想:“好吧,无所谓,试试看。“而且随着时间推移,是的,它让你放松了一些。当然,我可能会失败。顺便说一句,我现在也可能会失败。这也没关系。即使在我现在的角色里,可能不是在每个规模上都适合我来做,但那也没关系。给自己一个失败的机会,这本身就是有价值的。
Lenny Rachitsky: 这真的很有启发性。有没有什么帮助你培养了这种能力?对很多人来说这不是天然具备的——接受失败,主动去做那些自己觉得大概率会搞砸的事。这种心态对你来说从何而来?
童年与母亲的影响
Raaz Herzberg: 这取决于你信什么——一切都源自童年。在某种意义上,我确实认为这与我妈妈的养育方式有关。我妈妈非常相信,如果你已经擅长某件事,那就不应该把精力花在那上面。她真心认为应该把我们推到那些我们不太自信的地方。
我小时候非常害羞。作为一个小孩子,我本能的倾向就是关上房门、在房间里看书。我对认识其他孩子或者做运动完全没有兴趣——什么都没有,真的超级超级害羞。我觉得从天性上来说也有一点不善社交,确实如此。
但我妈妈没有选择说:“哦,她擅长读书和数学,那就专注这块。完美。让她把这个技能发展好,在这方面变得很出色。“不是的。她会让我去游泳,让我去认识其他孩子。
在某种意义上,我觉得她经常说摩擦是好事。如果你刷牙的时候某个地方有点出血,那你就需要在那个地方刷得更用力。就是这个理念——摩擦是好事。
如果你已经擅长某件事了,那你已经擅长了。所以更重要的是学会如何学习,如何在其他领域推动自己。
我觉得她把努力和勇气——或者说摩擦——放在了天赋之上。天赋只能带你到一定程度,而在摩擦中付出的努力才能带你走得更远。
Lenny Rachitsky: 这个故事太棒了。有意思的是,“摩擦是好事”这个理念,和你之前分享的给潜在客户设置障碍的故事形成了呼应——让他们填那些很长的调查问卷,从中寻找热情。你看,这不就是一回事吗?
Raaz Herzberg: 没错。你说得对。它说明了一些东西。做某件事的时候,保持惯性总是更容易的,对吧?
“分手建议”定律
Raaz Herzberg: 这也是为什么我常说,这就像我多年来给闺蜜们的分手建议一样——“如果你决定了要跟某人分手,那这个决定一定是对的。“因为不分比分手容易太多了。分手太难了。所以这天然就是一个正确的决定。没错,哪里有摩擦,就意味着你额外付出了什么。
从产品到营销:信息必须黑白分明
Lenny Rachitsky: 我想把话题拉回到营销和产品的建议上,稍微兜一个圈。对于那些做产品的人,你现在身处营销世界、思考营销问题——作为产品负责人,你希望自己当时知道什么?你觉得产品负责人应该多思考什么?或者说,你现在作为营销负责人看到的东西,有哪些是你在产品端时忽略的?
Raaz Herzberg: 做了这么多年产品,我真的没有理解营销——甚至是产品营销——的关键性。我真的没有足够深刻地理解一点:当你身处产品之中,你真的就是活在产品里面的。在技术领域里,你有时候意识不到自己跟市场上的普通人、跟你市场上的销售之间,距离有多远。而营销在很多方面,就是在弥合这个差距。
它就像一个乘数。但离核心工程师越远,经过产品这一层之后,信息要正确地传递出去,就必须极其清晰。这一点,我只有从另一侧回望时才真正理解。如果你站在产品这一边,你经常可以在模糊、含糊、灰色的地带工作。有人问你”产品能做这个吗?“你会说,“嗯,不完全是,但它可以怎么怎么着”,绕个弯子糊弄过去,对吧?它不需要极其清晰,因为你可以想办法绕过去。但当你试图规模化你的信息时,你绕不过去了——它会在传播中走样。你必须做到黑白分明。
你必须非常清晰地传达,尤其是当组织在规模化扩张的时候,沟通必须极其清晰。突然之间,你从外部看一个快速扩张公司的产品团队,你会说,“哇,产品营销在营销中扮演着极其重要的角色——把那个信息提炼出来并放大它。”
如果你给出的信号哪怕有一点点灰色、模糊,那就行不通,你也不能指望他们能把事情做好。通过理解走向市场的视角、用户的视角、销售的视角,我突然明白了:在内部看起来简单的事情,一旦跨到走向市场那一侧,就变得非常复杂。我认为产品人理解这种差异极其重要——他们必须交付关于产品的、黑白分明的清晰信息。
Lenny Rachitsky: 有没有具体的例子?比如你心想,“哦,我觉得这个挺好的”,结果发现根本没人明白我们在说什么?
专业术语的信息茧房
Raaz Herzberg: 这种例子太多了。比如在我们这个领域,用缩写几乎成了习惯,安全领域很多东西都是”用缩写来表示”。你说 CSPM,指 Cloud Security Poster Management,你会用很多这样的缩写,并且一直假定全世界都知道你在说什么。
但当你真正从营销那一边去看的时候,如果你问我们的产品人员、工程师,“我们的产品在品类上属于什么?“他们会说是 CNAP,Cloud Native Application Protection。但你去看看 Google,人们根本不会搜那个词。他们搜的是”cloud security solution”。
这只是一个简单又有点傻的例子,但它说明——当你非常技术性地生活在你自己的市场、自己的领域内部时,你有时候在无意中就离买家很远了。很多这样的认知,只有当我从营销这一侧看到全貌之后,才真正串了起来。
“泡沫”提醒:写给泡沫之外的人
Lenny Rachitsky: 你提到过一个概念,叫做”dummy explanation”——就是需要让信息感觉极其简单。能再展开讲讲吗?
Raaz Herzberg: 可以。就是我现在在营销部门,我们写的每一样东西、团队产出的任何内容——任何由 Wiz 出品的文字——我总是不断提醒:我不要我们忘记,我们活在自己的泡沫里。
我们每天去 Wiz 上班。Wiz 是一家云计算安全公司。我们活在自己的泡沫里。但要不断提醒自己:客户不活在那个泡沫里,他们是这个世界上的人。他们的生活不是 Wiz。
所以每次写东西的时候,我要求不要假设人们对 Wiz 有所了解,不要假设他们了解我们的产品,不要假设他们对这个市场有深层认知。我举一个简单的例子。
Wiz 自身,其核心创新之一——也是支撑 Wiz 实现规模化的关键——是一种基于图数据库(graph database)的高相关性信号。所以 Wiz 内部有一个 Wiz Graph Database,用于安全。
如果你写的东西说”Wiz Graph Database”,我不喜欢。因为一个普通人凭什么知道什么是 Wiz Graph Database?所以关键是要确保你说的每一句话,任何人都能看懂。当你能把事情说得直白简单的时候,没有任何理由使用复杂的术语。
Lenny Rachitsky: 说起来容易做起来难,但这是一个极好的提醒。这里有方法论吗?还是你只是努力记住”外面的人根本不懂我们在说什么”,然后进一步简化?你实际上是怎么践行的?因为我想大家都会说”对对对,我知道”,但他们并不真的这么做。有没有什么技巧,可以真正把这个落地?
Raaz Herzberg: 我不断提醒自己泡沫这件事。每当有人说,“哦,我们的配色好久没换了”,或者”网站的标题该换了”——对我来说,你是唯一一个看腻了的人。
你的客户才刚开始理解你十个月前放上去的东西。你是唯一一个日复一日、每天看着这个东西的人。你终于决定要改了,他们才刚刚开始领会——而你就在他们脚下把它换掉了。
就是活在那样的泡沫里,不断提醒自己:这是一个泡沫。我身处 Wiz 的泡沫里,但我的受众不是。所以是的,这是每天的提醒。很难,每天的提醒。
与四位创始人的协作之道
Lenny Rachitsky: 太逗了。好,还有几个问题。一个是——Wiz 有四位联合创始人,对吗?
Raaz Herzberg: 对。
Lenny Rachitsky: 你跟他们的关系这些年来发生了什么变化?我想象,作为一个非创始人,想要对战略和愿景产生很大影响力,去做所有这些事情,应该非常困难。关系这些年来是怎么演变的?有没有什么对处于类似位置的人有帮助的经验?对于那些需要跟同时也是产品导向、对所有事情都有强烈主见的创始人合作的人,有什么建议?
Raaz Herzberg: 好,我觉得 Wiz 的创始团队是一个真正了不起的团队。他们也有一个非常独特的故事。Wiz 其实是他们一起创办的第二家公司。在 Wiz 之前,他们创办了 Adallom,后来卖给了微软。
这就是他们当初都进入微软的原因。更早之前,他们一起在以色列军队服役,所以他们彼此认识,在一起工作已经有——三十年来着,对吧?
Lenny Rachitsky: 哇。
Raaz Herzberg: 很长很长的时间。嗯,不是三十年,我把他们说老了,大概二十年、二十二年。这是一个非常、非常、非常独特的团队,团队成员之间有着完全的信任。每个人都有自己明确的领域,正因如此,决策速度极快,超级快,因为有完全的信任,而且每个人都有各自清晰的领域。
我觉得 Wiz 的独特之处——我也确实认为这一点至今定义着他们的公司文化——恰恰在于,你不需要费很大力气就能影响战略,就能获得一席之地。
我觉得这是一种开放的文化,一家非常开放的公司,这可以追溯到最初那种能够说”我不明白”的氛围。
他们真心相信员工,真心相信给每个人产生影响的机会。不论头衔、经验或其他任何东西,如果你想推动更大的影响力,你就会得到机会。我觉得这是我在这个团队中真正学会欣赏的东西。
就是,他们会给予信任,允许你去尝试。我觉得这也让员工产生了很强的忠诚感,因为你被赋予了这些机会,被给予了这样的可能。
这构建了一种非常、非常健康的文化,我觉得也是一种非常有忠诚感的文化。每个人都觉得自己是这里所构建事业的一部分。
Lenny Rachitsky: 太了不起了。Wiz 现在有多少员工?规模有多大?只是让那些未来有可能想加入 Wiz 的人有个概念。
Raaz Herzberg: 大概一千到一千五百人。
Lenny Rachitsky: 好,很棒。太厉害了。
好,可能是最后一个问题了。我想进入”反向思维角”。我很好奇你有没有什么非常反主流的观点——你相信,但很多其他人不相信的事情?
我们已经聊了不少类似的内容了,但还有什么别的浮现在脑海中吗?
Raaz Herzberg: 真好笑,因为我觉得我们并没有聊到什么反主流的东西。
Lenny Rachitsky: 好吧。
拥抱冒名顶替感
Raaz Herzberg: 我想有一件事,可能和我之前谈到的话题相关,但关于信心方面的挫败。至少在科技行业里做女性,你会经常听到别人跟你讲冒名顶替综合征,以及如何建立自信。我实际上认为,至少对我来说,我的处理方式更有效一些。我没办法凭空建立起那种自信。
我确实觉得自己是个冒牌货,我也知道总有统计数据显示很多人有同样的感受。所以我想,也许就是——“接纳它吧。我觉得自己是个冒牌货,你觉得自己是个冒牌货,所有人都觉得自己是冒牌货。“也许就是去拥抱它,但不要让它阻止你做决策。
也许他们终会发现你是个冒牌货,那就让他们发现好了。没关系。想想你去一家公司面试,如果你开始想,“糟了,我不会被录取的,他们不会要我,“那太好了。
让他们不录取你。你觉得自己不够好?太好了。不录取你是他们的事,对吧?给自己那个机会。
我觉得对我来说,与其多谈冒名顶替综合征,不如更多地去说——“好吧,忽略它就好。如果你不去尝试,你永远不知道自己的极限在哪里。”
Lenny Rachitsky: 我听过的类似最好的建议,基本上就是你说的这个意思:当你接手一个新角色时,你其实就是一个冒牌货。你之前从来没做过这个,这很正常,这完全没问题。
大多数人在担任新角色、被提拔、获得重大机会的时候,是的,在某种程度上你就是个冒牌货,但没关系。这正是你所说的意思。
Raaz Herzberg: 我之前没听过这种说法,但很喜欢。
关于 Wiz 的现状和招聘
Lenny Rachitsky: Raaz,你还有什么想分享的吗?还有什么我们没聊到、可能对大家有帮助的,在我们进入非常精彩的闪电问答之前?
Raaz Herzberg: 我深深地、深深地相信我们在 Wiz 正在做的事情非常特别,我觉得公司正处于一个极其有趣的超高速扩张阶段,但仍然保持着那种真实的——我觉得是扁平的、赋能的文化。
我觉得在每一个领域都确实有有趣的机会。所以我想说,我们始终在招贤纳士,寻找想要创造影响力的优秀人才。
Lenny Rachitsky: 有没有什么你特别急需招聘的角色或领域?万一有人在听,心想”天哪,我要去投简历”?
Raaz Herzberg: 说真的,超高速扩张的好处就是,我们在各个方向都在招人。而且,如果你非常想加入,但没找到合适的岗位,我们仍然很乐意和你聊聊。对于有热情的人来说,这里有太多太多的事情可以做。
Lenny Rachitsky: 太好了。我们会在节目介绍里附上招聘页面的链接。那么,Raaz,我们已经到达非常精彩的闪电问答环节了。准备好了吗?
Raaz Herzberg: 我准备好了,希望如此。
闪电问答
Lenny Rachitsky: 第一个问题:有两三本你会反复推荐给别人的书吗?
Raaz Herzberg: 我还是侧重产品方向来说。我们之前提到过《Setting the Table》。实际上,我最喜欢的商业书籍之一——我读过很多商业书——可能就是 Danny Meyer 写的《Setting the Table》。他是 Shake Shack 的老板,在纽约还拥有一连锁非常棒的餐厅。
这是一个来自完全不同领域的商业视角,显然不是科技或 SaaS。但其中有太多可以借鉴的经验,从对招待客人的深度关注,到对客户的痴迷。Shake Shack 与其他连锁店不同——其他连锁店优化的是让你别坐下来,而他们优化的是让你坐下来。这是一种非常、非常独特的文化和愿景,我学到了很多。一些最令我印象深刻的经验来自他的管理思想。
想象一下,既有庞大的连锁店,又有非常高端的餐厅。我觉得这是一本非常、非常鼓舞人心的书,而且不同于我的领域,但又完全适用于我的领域。
第二本我很喜欢的书,我在 Wiz 早期读的,整个创始团队应该也都读了,就是 Netflix 联合创始人 Reed Hastings 写的《No Rules Rules》。这本书同样非常清晰地阐述了——Netflix 拥有一种超级独特的文化和故事,对吧?
说到转型,他们曾经通过邮寄卖录像带,然后竟然转型成了今天的样子。这是一个疯狂的故事。想想从一个科技公司转型到需要做内容制作、制作真人秀节目的公司。想想你真正需要怎样的文化才能实现这种转型,我觉得对于任何想要建立强文化的人来说,这都是一本非常值得一读的书。
Lenny Rachitsky: 我临时插一个问题,专门聊聊营销。你之前说过,早期你读了一些营销方面的书,也听了营销播客。你还记得有什么对你在这个领域快速上手、做好营销特别有帮助的吗?
Raaz Herzberg: 说实话,我觉得到后来对我来说,我就直接想,“哪些公司我觉得做得特别好?哪些品牌我喜欢,我喜欢它们什么?”
然后,真正地去痴迷研究:他们做了什么,他们的团队在做什么?同时,也去研究背后的人。比如,我觉得 Gong 在营销方面做得非常出色,作为一个 B2B 产品来说。
所以我就想,“好,Gong 做了哪些事?“然后我会去查他们首席营销官(CMO)做的每一场演讲。所以我一直是倒推着来学的。我不在乎它是不是安全公司。
实际上,我不喜欢大多数安全公司做营销的方式。主要就是靠恐吓和制造恐惧,我不喜欢这种方式。对我来说,就是去找我喜欢的品牌,然后从那里往回追溯。
Lenny Rachitsky: 我很喜欢这个思路。Gong 的首席产品官(CPO)兼联合创始人很快也会来上我们的播客,到时候我会问他这个问题。
Raaz Herzberg: 哦,太棒了。
Lenny Rachitsky: 好,下一个问题。你最近有没有特别喜欢的电影或电视剧?
Raaz Herzberg: 说实话,我几乎不怎么看电视。《火线》(The Wire)是有史以来最棒的剧。
这个我跟谁都可以辩。《火线》是我心目中永远的 No.1。但确实,我最近没有看什么特别新的东西。
Lenny Rachitsky: 《火线》唯一的问题就是太长了,看完需要很大投入。我看过,我很喜欢,但确实是个大工程。每集一小时,每季二十二集,好像一共五季,但绝对值得。
Raaz Herzberg: 绝对值得。
最近发现的好物
Lenny Rachitsky: 下一个问题,你最近有没有发现特别喜欢的产品?
Raaz Herzberg: 这个问题挺有趣的,在我们现在生活的世界里,相似的东西实在太多了。
Lenny Rachitsky: 正因如此才问你。哪些值得我们关注?这才是问题所在。
Raaz Herzberg: 我的回答会比较随机。
Lenny Rachitsky: 没问题,说吧。
Raaz Herzberg: 最近,我随身还是带着笔记本和笔,还是那种类型的人。我是说,我随时都带着它们,穿梭在办公室各个房间之间,blah blah blah,而且我对笔记本和笔都非常讲究。
我是个非常挑剔的人。选笔要挑,选本子也要挑,而且我经常丢笔,很伤心。我最近买了一个很可爱的小东西,说起来很极客,就是笔记本的笔座。我之前都不知道还有这种东西。
设计得很精巧。小小的,磁吸式的,啪地吸在笔记本上,然后把笔插进去。真的很棒。
Lenny Rachitsky: 这个怎么找到的?有品牌名或者产品名吗?
Raaz Herzberg: 我回头把链接发给你,不过你搜 “notebook pen holder” 就能搜到很多。
Lenny Rachitsky: 好的,我们把你推荐的那款链接放在节目备注里。
人生信条
接下来还有几个问题。你有没有最喜欢的人生格言,在工作或生活中经常回想起、觉得很有用的?
Raaz Herzberg: 我觉得就是,保持简单。当你开始感觉某件事太复杂了,或者一个答案太复杂了,或者你在产品里做的东西可能太复杂了,或者生活中有什么事情感觉太复杂了,这很可能说明了一些问题。但有时候,你只需要先退后两步,暂时搁置,等你再回来看的时候,就能找到一个简单的出路。
不管是产品功能还是别的什么,我觉得,如果一件事开始变得太复杂,你不知道怎么设计它,或者不知道从何入手,这确实说明方案不对。太复杂了,就不是正确的方案。但有时候,退后两步,你会发现这个原则几乎适用于生活中的任何事情。
Lenny Rachitsky: 这让我想起你之前说的那个故事——你早期尝试销售 Wiz(或者说当时叫什么来着)的最初版本时,就是太复杂了。没人搞得清楚到底是怎么回事。所以我很喜欢这个话题又绕回来了。
关于保持独立
最后一个问题。我知道你不能谈太多细节,但我还是很好奇你能分享什么。如前所述,据说有一家名字和 “Loogle” 押韵的公司,想用数十亿美元收购你们,而你们决定拒绝,保持独立。关于这个决定,你有什么可以分享的吗?哪怕只是这件事到底是不是真的?
Raaz Herzberg: 是的,我没办法对任何具体的收购要约进行评论。显然,Wiz 这些年来收到了很多收购要约。我可以分享的是,我觉得对我们来说——“我们”指的是创始团队、员工、客户、董事会——坚持走独立的道路,我们所有人都真心相信 Wiz 有潜力成为全球最大的安全公司之一。
看看今天的 Wiz,我们之前聊过那种非传统的增长速度,仔细想想,在某些方面,Wiz 所切入的是安全领域增长最快的市场。云计算安全,云计算是增速最快的,云计算市场的增长速度非常惊人。云基础设施每年增长百分之二三十。
我们觉得一切都已经上云了,但实际上,据估计,目前只有百分之二十,百分之十五到二十的基础设施在云端。这是一个处于高速增长阶段的市场,而且是增速最快的赛道。而安全行业本质上有点像一个赢家通吃的市场。
就像买保险一样,你希望从最好的、这个领域最领先的公司那里购买。如今,Wiz 确实就是这个领域的领导者,因为这是一个新兴市场。在很多方面,Wiz 被视为这个领域的领导者——这也正是为什么营销和品牌,不仅仅是营销,而是真正的品牌,如此重要。
在很多方面,Wiz 被认为是”那家”云计算安全公司。当然,现在仍然是我们的优势,但前面的工作量还很大。不过,这同时也是一个巨大的机遇——成为云计算安全领域的代表性公司。我觉得没有人认为我们已经到了可以放弃这一切的时候。
Lenny Rachitsky: 我完全理解,再次提醒大家,Wiz 正在招人,如果你听了这期节目受到启发的话。
Raaz,这次对话太精彩了。非常感谢你能来。非常感谢。
最后两个问题。大家如果想联系你、想跟进交流的话,在网上哪里可以找到你?另外,听众可以怎么帮到你?
Raaz Herzberg: 在 LinkedIn 上找我。另外,欢迎投简历。我们非常欢迎优秀的学习者,我觉得这也正是这档播客所倡导的。所以这确实是找到对的人的好地方。
Lenny Rachitsky: 太好了。Raaz,非常感谢。
Raaz Herzberg: 非常感谢你的邀请。
Lenny Rachitsky: 大家再见。非常感谢收听。
如果你觉得这期节目有价值,可以在 Apple Podcasts、Spotify 或你喜欢的播客应用上订阅。也请考虑给我们打分或写评论,这真的能帮助更多听众找到这档节目。
你可以在 lennysodcasts.com 找到所有往期节目,或了解更多关于这档节目的信息。下期再见。
术语表
| 原文 | 中文 |
|---|---|
| Adallom | Adallom(公司名,保留原文) |
| ARR | 年度经常性收入(Annual Recurring Revenue) |
| C-Suite | 高管层 |
| CISO | 首席信息安全官(Chief Information Security Officer) |
| cloud security | 云计算安全 |
| CMO | 首席营销官(Chief Marketing Officer) |
| CNAP | CNAP(Cloud Native Application Protection,云原生应用保护,保留缩写) |
| Contrarian Corner | 反向思维角 |
| CPO | 首席产品官(Chief Product Officer) |
| CSPM | CSPM(Cloud Security Posture Management,云安全态势管理,保留缩写) |
| Danny Meyer | Danny Meyer(保留原文) |
| Doug Leone | Doug Leone(保留原文) |
| field | 市场拓展(在营销语境下指 field marketing) |
| flat organization | 扁平组织 |
| Fortune 10 | 财富十强 |
| graph database | 图数据库 |
| hyperscaling | 超高速扩张 |
| imposter syndrome | 冒名顶替综合征 |
| Index Ventures | Index Ventures(风投机构,保留原文) |
| Insight | Insight(风投机构 Insight Partners,保留原文) |
| lightning round | 闪电问答 |
| No Rules Rules | 《No Rules Rules》(书名,保留原文) |
| performance marketing | 效果营销 |
| POV | 价值验证(Proof of Value) |
| product-market fit | 产品市场契合 |
| Reed Hastings | Reed Hastings(保留原文) |
| RSA | RSA(网络安全大会 RSA Conference,保留原文) |
| Setting the Table | 《Setting the Table》(书名,保留原文) |
| Shake Shack | Shake Shack(品牌名,保留原文) |
| The Wire | 《火线》(美国电视剧,保留原文语境) |
| VP Product Strategy | 产品战略副总裁 |
| Wizard of Oz | 《绿野仙踪》(作品名,保留原文语境) |
此文档由 AI 分片翻译(translate_long_document)