将低强度任务批量处理
将低强度任务批量处理
尝试做许多事情比将力量集中在一件事情上要容易得多。 — 昆体良
工作中面临的任务大致可以分为两类:
“高强度”任务,这些任务复杂且需要你全神贯注(例如撰写研究论文;准备课程或演讲;撰写冗长、详细且谨慎的电子邮件;思考数学问题;阅读研究论文或文本),以及
“低强度”任务,这些任务是常规性的(但可能耗时)且不需要太多脑力(例如填写文书工作;教授已经准备好的课程或进行演讲;撰写简短的电子邮件回复;差事和约会;阅读电子邮件或浏览网页)。
处理高强度任务需要与低强度任务相当不同的思维”模式”。(例如,我发现通常需要半小时左右不间断的思考才能完全专注于数学问题,将所有相关背景知识了然于心。)为了减少从一种”模式”转换到另一种模式所带来的精神疲劳,我发现将类似的低强度任务批量处理,并在时间(或空间)上与高强度任务分开是很有用的。
基于时间的批量处理
例如,你可以专门安排一段时间来清理大量”琐碎”任务。将所有”分散注意力”的任务(例如办公时间和其他约会)安排在同一天;尝试将教学日集中在一起;等等。(例如,我发现连续教授两个大班微积分课程(例如上午9点和10点)与教授两个不同的课程,或在非常不同的时间教授同一门课程相比,在课程准备时间上节省了大量时间(同时也节省了脑力)。)
基于空间的批量处理
人们也可以在空间上以及时间上进行这种划分。例如,在跟踪文书工作方面,我办公室的一小部分区域用于存放”重要”的表格和记录,这些文件我将来很可能需要再次处理,而办公室另一部分的较大区域则用于存放”平凡”的文书工作,这些文件将来再次需要的概率较低(但非零)。我不太整理或归档后一类文件,因为我很少需要从中检索文件;它们往往会堆积成堆,我每隔几个月左右会整理一次(并且大部分丢弃)。(但我确实努力保持”重要”表格相对有序,并且不让它们被数量大得多的”平凡”表格所杂乱。)
在某种程度上类似的方式中,可以设置一个”外发”托盘用于低优先级的实体邮件,然后一次性全部寄出,而不是一天内多次往返办公室邮件室。(当然,在这样做的时候,这也是检查邮箱或任何其他需要在部门内走动完成的任务的好时机。)
“五分钟任务”清单
以另一种类似的方式,我发现将”五分钟任务”的常设清单保留在黑板上很有用,这些任务是低优先级的,但不需要太多时间或脑力来执行(尽管有些严格来说可能超过五分钟门槛),并且当你日程中有短暂休息且只有中等程度的脑力和动力时,很适合执行。例子包括:
- 检查次要电子邮件账户、文件夹或实体邮箱,这些不是必须持续监控的时间敏感事项
- 更新你的简历、你的某个网页或社交媒体资料的某些方面
- 整理办公室、电脑、手机或在线组织工具的某些方面
- 执行次要行政任务,如安排会议或上传表格
我发现一旦有了这样的常设清单,它也可以用作”倾倒场”,用于存放那些突然意识到必须在某个时候完成,但由于某种原因不倾向于立即完成的短期任务。当最终有适当的时间时,可以从清单中划掉这些任务,我个人发现这是一种令人满意的体验。
电子邮件和网页批量处理策略
关于电子邮件,流水线方法似乎很有效:等到邮件积累起来,然后:
- 第一遍删除垃圾邮件
- 第二遍处理容易处理的电子邮件(需要阅读一次然后丢弃或归档的邮件,或需要非常简短回复的邮件,或推入某种”待处理”文件夹的邮件)
- 处理一封或多封需要较长回复的电子邮件,如果你觉得这是适当的时间这样做的话
如果你喜欢在一天中浏览多个网站,我建议使用信息聚合器(我以前使用Google Reader,直到它停止服务),这样你可以一次性完成所有浏览,这样它们就不会分散你对其他任务的注意力。
将低强度任务用作休息
如果有一批既低强度又低优先级的任务,那么最好将它们放在一边,直到你真的需要从更高强度的工作中休息一下;例如,如果我在研究中遇到障碍感到过于沮丧,我发现这是去做一些积累的差事或文书工作的好时机,甚至只是赶上电子邮件和网页浏览。手头有一些这种性质的简单任务,就可以在创造力恢复之前,以相当高效的方式消磨时间。
重要注意事项
请注意,批量处理仅适用于低强度任务。高强度任务需要如此多的专注力,并且会耗尽如此多的精神耐力,以至于将这种活动与其他低强度或高强度任务混合可能会适得其反或分散注意力。
Batch low-intensity tasks together
It is much easier to try one’s hand at many things than to concentrate one’s powers on one thing. — Quintilian
The tasks one is faced with in work can be broadly divided into two categories:
“High-intensity” tasks, which are complex and require your full concentration and focus (e.g. writing a research paper; preparing for a class or talk; writing a lengthy, detailed, and careful email; thinking about a mathematical problem; reading a research paper or text), and
“Low-intensity” tasks, which are routine (but can be time-consuming) and do not require much mental energy (e.g. filling out paperwork; teaching a class or giving a talk that you have already prepared; writing a short email response; errands and appointments; reading email or browsing the web).
Working with high-intensity requires a rather different “mode” of thought than with low-intensity tasks. (For instance, I find it can take a good half-hour or so of uninterrupted thinking before I am fully focused on a maths problem, with all the relevant background at my fingertips.) To reduce the mental fatigue of transitioning from one “mode” to another, I find it useful to batch similar low-intensity tasks together, and to separate them in time (or space) from the high-intensity ones.
Time-based Batching
For example, you can devote a block of time to clearing a lot of “trivial” tasks off of your plate. Schedule all the “distracting” tasks (e.g. office hours and other appointments) in a single day; try to bunch up teaching days; etc. (I found, for instance, that teaching two sections of a large calculus class back to back (e.g. at 9am and then at 10am) led to significant time savings in class preparation (as well as savings in mental energy), when compared to teaching two different classes, or the same class at very different times.)
Space-based Batching
One can also do this blocking off in space as well as in time. For instance, with regards to keeping track of paperwork, I have one small area of my office for “important” forms and records that I am likely to need to deal with again in the future, and a larger area in another part of my office for “mundane” paperwork which have a low (but non-zero) probability of being needed again in the future. I don’t organise or file the latter set of papers very much, given how rarely I need to retrieve files from it; it tends to accumulate in a pile, which I sort through (and mostly discard) every few months or so. (But I do make an effort to keep the “important” forms relatively organised, and to not have them be cluttered by the much larger set of “mundane” forms.)
In a somewhat analogous fashion, one can have an “out” tray for low-priority physical mail, and send them all out at once, rather than making multiple trips to the office mail room in one day. (While doing so, of course, that would be a good time to check one’s mailbox, or any other task that requires walking around the department.)
The “Five Minute Tasks” List
In another similar fashion, I have found it useful to keep on my blackboard a standing list of “five minute tasks” that are low-priority, but do not take much time or mental energy to carry out (though some may strictly speaking exceed the five minute threshold), and are good to perform when one has a short break in one’s schedule and has only a moderate amount of mental energy and motivation. Examples include:
- Checking a secondary email account, folder, or physical mailbox that is not so time-sensitive that it must be monitored constantly
- Updating one’s CV, a web page of yours, or some aspect of your social media profile
- Organising some aspect of your office, computer, phone, or online organisational tools
- Performing minor administrative tasks such as scheduling a meeting or uploading a form
I have found that once I have such a standing list, it can also be used as a “dumping ground” for short tasks that one suddenly realises one has to do at some point, but for some reason or another it would not be preferable to do it immediately. These tasks can then be crossed off from the list when one finally has an appropriate moment to spare, which I personally find to be a satisfying experience.
Email and Web Batching Strategies
With regards to email, an assembly line approach seems to be efficient: wait until it builds up, and then:
- Pass through deleting spam
- Pass through again dealing with easily dealt with emails (ones that need to be read once and discarded or filed, or require a very brief response, or pushed into some sort of “pending” folder)
- Deal with one or more of the emails that demand a longer response, if you feel that this is an appropriate time to do so
If you like to browse multiple web sites during the course of the day, I recommend using a feed aggregator (I used to use Google Reader for this, until it was discontinued) so that you can do all your browsing at once, so that they do not distract you from your other tasks.
Using Low-Intensity Tasks as Breaks
If one has a batch of tasks that are both low-intensity and low-priority, then it is probably a good idea to set it aside until one really needs a break from more high-intensity work; for instance, if I get too frustrated on an obstacle in my research, I find this to be a good time to go do some accumulated errands or paperwork, or even just to catch up on my email and web browsing. Having some easy tasks of this nature lying around is then handy for killing time in a reasonably productive fashion until one’s creative energies return.
Important Caveat
Note that batching only works well for low-intensity tasks. A high-intensity task requires so much focus, and exhausts so much of one’s mental stamina, that it can be counterproductive or distracting to mix this activity with other low or high intensity tasks.